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  • Customers like
    • Friendliness off the tech 5
    • Nothing at all very disgusted on how i was treated 2
    • Were helpful 2
  • Customers don't like
    • Replacement glass 6
    • No show 4
    • Service 4

Well we are all going to need lots and lots of auto glass if the driver I witnessed this morning is representative. 25mph speed zone, back road of Massachusetts, and Safelite AutoGlass truck was tailgating approximately 1 foot off the back bumper of a sedan, pushing it along. Victimized driver who was driving speed limit was basically pushed off the road while Safelite truck drove inches from back bumper and then went by at 50mph. If had not gotten out of way, would have been hit or pushed off the road by the truck. I won't be hiring Safelite... Read more

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If there was a option to rate negative 1 million stars I would have. My service call started on Thursday April 7th 2016. I was supposed to have a windshield and 5 other pieces of glass repaired. They spent almost 4 hours on one window!! then called in 3 other techs to come help! They toke all severely scratched not broken windows out of the car installed only three!!! The fourth window right passenger window which was removed and upon trying to install the new window it was discovered the wrong window for the wrong car was ordered. The... Read more

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Not a complaint but through my own stupidity I just discovered that the rear passenger door that you replaced the window and mechanism does not lock!! Tab Bray/ Spokane Wa Add comment

I scheduled a windshield replacement and received daily reminders of the coming service at my home. When the day comes I wait. Nobody comes. So I call them and learn "oh, we can only do your model in the shop" "why didn't you say that?" I ask "do you want to reschedule?" he replies "no, I think not," I say. Click. He hung up without a word. So I write to HQ. Couple of days go by with no reply. Another day passes and their automated spam emailer sends me a "sorry we missed you, would you like to reschedule?" I called AutoGlass Experts in... Read more

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Safelite Autoglass is by far the sorriest company I have ever dealt with!!!! I was supposed to have my windshield replaced last Wednesday --- It has been rescheduled(BY SAFELITE) a number of times -- it is Monday(nearly a week passed my FIRST asppointment and I still have yet to see anyone from Safelite -- If you want your windshield fixed or repaired it would be best to find another company --- THEY DO NOT CARE -- they act like they are doing you a favor!!! I would not recommend them to pick up my trash -- they have had me waiting on... Read more

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In December of 2015, I had my windshield replaced with FY manufacturer glass. This product has proven to be the worst product ! I have had several chips since that installation. Now before you say to me chips happen, I beg to differ. I drove across the state of Illinois for 5 years in that car with the original glass windshield, where rocks hit it on a a daily basis. Not one chip. I would cringe every time a rock hit thinking this was it. NOT one chip. Safe lite puts in this sub standard product and now the windshield can't take one chip.... Read more

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This company is ***.. Broke my running board, gave me $100 off my window. With that said it took me 2 1/2 hours to take it off, $200 for the board, $ 50 for the bracket.. They never put my wiper fluid hose on, had to take it apart and hook it up. The tech told me we get free chip repair with a new window. He lied!! I got a chip One month to the day, called the company and they said nope.. And it would cost $99 to fix the chip.. That is ***.. Every company in the valley gives you free chip repair with their window and if it is not there window... Read more

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first app, made to be on Friday 12 till 5 pm around 3 they called windshield is damaged cost me 300 out of work 3 hauls request once more to Wednesday 8 to 12pm came to house driver said he has no seal kit called office said it was my place to get one then rescedual again cost me 100 this time 1 haul I think my windshield should be free when I get the seal for there like of doing the job as advertised don't count on safelight you will be left with no windshield. Read more

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I called my insurance company to replace my cracked windshield. i had planned on using a local glass shop since they have cars in the shop everyday when I drive by, but the insurance company said that I should use a safelite company 100 miles away because they offer better warranties and services. I held off on starting the claim and visited the local glass shop. The local representative said that safelite works directly with my insurance company and that they always try to send customers away from him. I called my insurance agent right... Read more

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SafeLite will treat you nice UNTIL they get your money..Had my windshield done on a Subaru Forester...They used a Aftermarket gasket that has ripples all across the top..They did offer to replace it with a OEM Subaru gasket but that means they would have to take the Windshield back out again.Why didn't they do the job RIGHT to begin with!! I worked in GM dealerships for over 20 years as a Master Tech.and know if they take the Windshield out and ever put a small chip on the edge it will crack within a year(one reason why Dealerships don't do... Read more

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