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1.7 Based on 49 reviews
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  • Customers like
    • Friendliness off the tech 4
    • Friendly 2
    • Were helpful 2
  • Customers don't like
    • Replacement glass 3
    • Results personnel 3
    • Service 3

I have to agree that my experience with Safelite was also not a good one. I have a small simple chip on my Mercedes that came from a rock on the Terrible roads of South Carolina. II broken windshield this year. Anyway it is a simple repair I saw YouTube Do It Yourself videos where the chip came out better. Safelite came out and repaired windshield but looks about the same as it did before they came. After research the technique they used was not... Read more

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Well we are all going to need lots and lots of auto glass if the driver I witnessed this morning is representative. 25mph speed zone, back road of Massachusetts, and Safelite AutoGlass truck was tailgating approximately 1 foot off the back bumper of a sedan, pushing it along. Victimized driver who was driving speed limit was basically pushed off the road while Safelite truck drove inches from back bumper and then went by at 50mph. If had not... Read more

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If there was a option to rate negative 1 million stars I would have. My service call started on Thursday April 7th 2016. I was supposed to have a windshield and 5 other pieces of glass repaired. They spent almost 4 hours on one window!! then called in 3 other techs to come help! They toke all severely scratched not broken windows out of the car installed only three!!! The fourth window right passenger window which was removed and upon trying... Read more

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Not a complaint but through my own stupidity I just discovered that the rear passenger door that you replaced the window and mechanism does not lock!! Tab Bray/ Spokane Wa Add comment

I scheduled a windshield replacement and received daily reminders of the coming service at my home. When the day comes I wait. Nobody comes. So I call them and learn "oh, we can only do your model in the shop" "why didn't you say that?" I ask "do you want to reschedule?" he replies "no, I think not," I say. Click. He hung up without a word. So I write to HQ. Couple of days go by with no reply. Another day passes and their automated spam... Read more

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Safelite Autoglass is by far the sorriest company I have ever dealt with!!!! I was supposed to have my windshield replaced last Wednesday --- It has been rescheduled(BY SAFELITE) a number of times -- it is Monday(nearly a week passed my FIRST asppointment and I still have yet to see anyone from Safelite -- If you want your windshield fixed or repaired it would be best to find another company --- THEY DO NOT CARE -- they act like they are... Read more

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In December of 2015, I had my windshield replaced with FY manufacturer glass. This product has proven to be the worst product ! I have had several chips since that installation. Now before you say to me chips happen, I beg to differ. I drove across the state of Illinois for 5 years in that car with the original glass windshield, where rocks hit it on a a daily basis. Not one chip. I would cringe every time a rock hit thinking this was it. NOT... Read more

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This company is ***.. Broke my running board, gave me $100 off my window. With that said it took me 2 1/2 hours to take it off, $200 for the board, $ 50 for the bracket.. They never put my wiper fluid hose on, had to take it apart and hook it up. The tech told me we get free chip repair with a new window. He lied!! I got a chip One month to the day, called the company and they said nope.. And it would cost $99 to fix the chip.. That is ***..... Read more

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first app, made to be on Friday 12 till 5 pm around 3 they called windshield is damaged cost me 300 out of work 3 hauls request once more to Wednesday 8 to 12pm came to house driver said he has no seal kit called office said it was my place to get one then rescedual again cost me 100 this time 1 haul I think my windshield should be free when I get the seal for there like of doing the job as advertised don't count on safelight you will be left... Read more

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I called my insurance company to replace my cracked windshield. i had planned on using a local glass shop since they have cars in the shop everyday when I drive by, but the insurance company said that I should use a safelite company 100 miles away because they offer better warranties and services. I held off on starting the claim and visited the local glass shop. The local representative said that safelite works directly with my insurance... Read more

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