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1.7 Based on 50 reviews
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  • Customers like
    • Friendliness off the tech 5
    • Friendly 3
    • Were helpful 2
  • Customers don't like
    • Replacement glass 3
    • Results personnel 3
    • Service 3

I called my insurance company to replace my cracked windshield. i had planned on using a local glass shop since they have cars in the shop everyday when I drive by, but the insurance company said that I should use a safelite company 100 miles away because they offer better warranties and services. I held off on starting the claim and visited the local glass shop. The local representative said that safelite works directly with my insurance... Read more

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SafeLite will treat you nice UNTIL they get your money..Had my windshield done on a Subaru Forester...They used a Aftermarket gasket that has ripples all across the top..They did offer to replace it with a OEM Subaru gasket but that means they would have to take the Windshield back out again.Why didn't they do the job RIGHT to begin with!! I worked in GM dealerships for over 20 years as a Master Tech.and know if they take the Windshield out and... Read more

Was this review helpful? 1 0

The technician came over to my house to replace my car's windshield over the weekend. Two days later, while I was driving in the rain, there was a lot of water leaking through the glass. It felt like I'm in the house with no roof since the water was pouring nonstop ! I am not satisfy with the service as I was hoping to get the windshield fixed , NOT getting more damages to the car! Now I'm wasting time to bring the car back to the shop since... Read more

Was this review helpful? 0 0

Putting in a glass is one thing for a review , but how about honoring their warranty ? The warranty is nothing but an Advertising Scam. There is no warranty. After scheduling a warranty replacement , and having to wait 2 weeks for an appointment on my day off. My dealings with the employee is so belittling, automatically came out and said so you are the guy trying to make a claim after 2 years. in seconds looked at it and already had the... Read more

Was this review helpful? 0 2

Resolved

Not only was the tech late very unprofessional. When I reported to the the follow up administrator how the service was..... she totally agreed and said they would make it right. I would rather she was fired for lying as him for being so unprofessional. I will never use this company again - and recommend no one else does. The agent I called to register a complaint with who called me back and said she was his boss said she had problems with him... Read more

Was this review helpful? 1 2

It's sad how such a reputable company like safelite has such poor service I had my windshield replaced a few months ago this weekend I was driving across an intersection when I hear a pop and my rear view mirror falls down sending glass all over me and my passenger. There is nice chunk of glass that came down with it. Called the help line they sent someone out and now they are denying the warranty due to me windshield having a small chip on the... Read more

Was this review helpful? 0 0

I had to get a new windshield installed and now I am missing three CDs. I didn't notice it until the next week. My friend wanted to borrow them. Now the manager of the safelite I used is trying to make it out that I am lying. I was listening to one of the CDs that is stolen while I was driving to her location. I will never and I mean never use that safelite location again. And if I do use safelite again I will make darn sure I never take my eyes... Read more

Was this review helpful? 0 2

Made an appt. to replace a windshield for $439.00, they called the day of the appt. to tell me the only one they had was scratched and with a pit on it and offered it to me at a $30.00 discount. I canc. the appt. I found a local company that would do it the next day for $221.00. Call your local dealers first, the local dealers want your business and they are easy to deal with and the profits will stay in your community, never again. Read more

Was this review helpful? 0 1

Safelite auto glass, i wont use that company any more at all, and i tell to any one to stop dealing with them, they charged my 2 times more than other auto glass and even they used the cheapest quality glass on my acura tl. i can see lot of waves and shade middle of glass, i have complain few times and customer service didnt care at all, looks like the got tones of jobs from everywhere, thats why they dont care to lose one or 2 customer or even... Read more

Was this review helpful? 0 0

I had Safelite Glass to replace the windshield in my 1988 Corvette. They damage my windshield trim so bad that they had to replace it. After the trim saw replaced they could never stop the windshield from leaking. After trying two more times they said that they could repair it. I was send to a body shop but the day of my appointment there, they refuse to come out and remove the windshield. I called there main office and was told that a manger... Read more

Was this review helpful? 0 1
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