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1.9

I scheduled two windshield replacements on the same day...June 15, 2016. One was a company truck and was paid for in advance. The second vehicle was my personal vehicle that was replaced by Safelite in July 2015. I did not call in for a warranty repair, but Michelle in Ohio asked me to go to the car and inspect the crack. She asked me about any chips, stars etc, and there were none. I was told that it would be replaced under warranty. When the technician arrived, he referred to a spot under the wiper blade, that Safelite replaced last year as well. I could not see the spot, and never did. Then he said he could not do the job at all, even though he came prepared to do both. He instructed me to contact my insurance, pay a $250 deductible for a $261 dollar job and he would schedule the repair at a later date. Needless to say, I chose to pay for the windshield myself and not contact my insurance. SOME WARRANTY ! I will rethink Safelite again the next time I need auto glass replacement.

Doug Brom

205-218-****

Reason of review: Warranty issue.

Monetary Loss: $261.

Preferred solution: Let the company propose a solution.

Safelite Autoglass Pros: Friendliness off the tech.

Safelite Autoglass Cons: Scam.

Location: Birmingham, Alabama

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