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I've been getting the run around for two months trying to get my broken window fixed. I've had Allstate insurance for more than 50 years. During that time I've only filed a few minor claims. Everything was fine until Allstate started using Safelite to handle their...
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#1107479
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I'm not questioning Safelite's work. I DO want people to be aware of their policy to not install a windshield if there is even so much as a pinhole of rust-thru on the windshield bed. I have a TEN year old car, and needed my windshield replaced pronto for an long...
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2.5
#1105702
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Window broken by someone who followed me to a ast food Hamburger place & thought my bank bag had money in it. It did not. Had just made bank deposit. (At noontime, within couple of minutes they had broken the window, grabbed the bag which was out of sight & not visible...
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2.9
#1104955
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Safelite Autoglass - Do yourself a favor forget Safelite

Safelite Autoglass
#1117413
1.0
Details
Safelite lies and tried to jack the price of the glass that they said they couldn't get don't trust these crooks they will rip you off
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Safelite Autoglass - Safelite auto glass sucks

Safelite Autoglass
#1117408
1.0
Details
Safelite auto glass sucks after making an appointment with Safelite one day before my scheduled appointment I get a call from them stating they can no longer find the glass that I need the only one that they could find is back east and it's going to be $100 more than There original quote this company lies and tries to steal from their customers don't trust Safelite auto glass
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Safelite Autoglass - Terrible service

Safelite Autoglass
#1110169
1.0
Details
The windshield for my 2002 Jeep Wrangler was installed without the inside gasket installed!! The technician knew he didn't have all the necessary parts, yet installed it anyway!! I will never recommend Safelite...
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Safelite Autoglass - Replace windshield

Safelite Autoglass
#1044044
1.0
Details
2 wrong windshields were ordered and a third was broken upon delivery. Eventually install was completed. In a separate incident with same company, I had another cracked windshield to be installed. I showed up for the confirmed appointment and wrong windshield was ordered again. I'm currently waiting.
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Was the recommended glass provider from our insurance. Job was completed fine, but was disappointed to find an upper cowl clip in the driveway afterward. And then to discover that over half of them were now missing. Our car is a year old, they weren't missing prior,...
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#1104392
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Had a window replacement on my vehicle last month. Safelite called 30 minutes before the appointment time to cancel and re-schedule for a week later. Service tech replaced the windshield and left . Next rainfall the windshield wipers didn't work because he had to...
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1.2
I didn't like
  • Customer service
  • Response time for repair
#1099442
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About the second week of June 2017 Safelite came to home to replace the windshield on my 2005 Ford F-250 I've used them before with great results, with other insurance companies, but never again. The tech pulled out & destoyed the edge molding & then told me there's...
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Anonymous
a9

Unless the second glass company removed the rust for you, your vehicle is now unsafe. Windshield Urethane does not properly set if installed on top of rust. If you are ever in...

Anonymous
Nonono

You do understand the glue won't stick to rust? It could leak or in a wreck could be weakened

2.8
I liked
  • Showed up on time
I didn't like
  • Wasted my time and damaged molding
#1098918
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Took vehicle to Safelite to replace windshield. They got the wrong windshield and I had to go home until they got the right one. I was quoted $500 for a heated windshield which I paid for. I was checking my car insurance and found out they billed my insurance and...
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1.2
#1094987
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There was supposed to be a technician from Richmond Va at my house from 8-Noon to replace a broken truck window but at Noon no one had shown up or called. I called my insurance company who said the manager of the location would call me but never did. I left my house...
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1.0
I didn't like
  • Having my time wasted- no apology
#1094393
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My wife and I have been customers of Safelite a few times over the years and were always very pleased with the service, however that has drastically changed over the sequence of events of the last few days. We had an appointment on June 30th to have our windshield...
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1.0
I didn't like
  • Disrespectful technician
  • Never showed up
#1087576
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Contact Safelite Autoglass

Mailing Address:
Safelite Auto Glass headquarters
2400 Farmers Drive
Columbus, OH 43235
Phone:
(800) 835-2257
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Their repair man broke my windshield and then they want charge me to replace it. Safelite is a big scam!
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Anonymous
Nonono

Why were they there doing a repair? It wasn't broken before they got there? It wasn't broken until after they touched it? Sounds like a very weird phenomenon to me. You may wa...

#1082777
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