filters
state:
Show
city:
Show
category:
Show
product:
Show
Window broken by someone who followed me to a ast food Hamburger place & thought my bank bag had money in it. It did not. Had just made bank deposit. (At noontime, within couple of minutes they had broken the window, grabbed the bag which was out of sight & not visible...
Read more
2.9
#1104955
Reply to reviews
Was the recommended glass provider from our insurance. Job was completed fine, but was disappointed to find an upper cowl clip in the driveway afterward. And then to discover that over half of them were now missing. Our car is a year old, they weren't missing prior,...
Read more
#1104392
Reply to reviews
Had a window replacement on my vehicle last month. Safelite called 30 minutes before the appointment time to cancel and re-schedule for a week later. Service tech replaced the windshield and left . Next rainfall the windshield wipers didn't work because he had to...
Read more
1.2
I didn't like
  • Customer service
  • Response time for repair
#1099442
Reply to reviews

Safelite Autoglass - Replace windshield

Safelite Autoglass
#1044044
1.0
Details
2 wrong windshields were ordered and a third was broken upon delivery. Eventually install was completed. In a separate incident with same company, I had another cracked windshield to be installed. I showed up for the confirmed appointment and wrong windshield was ordered again. I'm currently waiting.
Comment
Show
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money

Safelite Autoglass - Windshield

Safelite Autoglass
#1043293
1.0
Details
First time 2 wrong size windshields were ordered and a third was broken before a final installation was done. A year later I need another windshield due to a crack. Took it for new installation and they ordered wrong windshield again. Had to call back today to remind them to order another windshield. I got lost in their system
Comment
Show
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money

Safelite Autoglass Car Part Replacement Review

Safelite Autoglass
#1033833
1.2
Details
They arrived within the time-window requested. Worker seemed nice. My issue is that their was glass chips left in my vehicle on the dash and some on the seat. The second issue is that the seal was not applied correctly. The road noise was terrible and I believe using aftermarket low quality glass also contributed to the outside noise.
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website

Safelite Autoglass Car Part Replacement Review

Safelite Autoglass
#1010514
1.0
Details
No show No call ! Call anyone else
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
About the second week of June 2017 Safelite came to home to replace the windshield on my 2005 Ford F-250 I've used them before with great results, with other insurance companies, but never again. The tech pulled out & destoyed the edge molding & then told me there's...
Read more
Anonymous
Nonono

You do understand the glue won't stick to rust? It could leak or in a wreck could be weakened

2.8
I liked
  • Showed up on time
I didn't like
  • Wasted my time and damaged molding
#1098918
Reply to reviews
Took vehicle to Safelite to replace windshield. They got the wrong windshield and I had to go home until they got the right one. I was quoted $500 for a heated windshield which I paid for. I was checking my car insurance and found out they billed my insurance and...
Read more
1.2
#1094987
Reply to reviews
There was supposed to be a technician from Richmond Va at my house from 8-Noon to replace a broken truck window but at Noon no one had shown up or called. I called my insurance company who said the manager of the location would call me but never did. I left my house...
Read more
1.0
I didn't like
  • Having my time wasted- no apology
#1094393
Reply to reviews
My wife and I have been customers of Safelite a few times over the years and were always very pleased with the service, however that has drastically changed over the sequence of events of the last few days. We had an appointment on June 30th to have our windshield...
Read more
1.0
I didn't like
  • Never showed up
  • Disrespectful technician
#1087576
Reply to reviews
Their repair man broke my windshield and then they want charge me to replace it. Safelite is a big scam!
Read more
Anonymous
Nonono

Why were they there doing a repair? It wasn't broken before they got there? It wasn't broken until after they touched it? Sounds like a very weird phenomenon to me. You may wa...

#1082777
Reply to reviews
I scheduled an appointment for 1:30pm....I was told to be early and that the service would be approximately 2-hours. I arrive at 1:17pm and sat until 2pm before they did the inspection to begin on my car....therefore the 2-hours begin when they pull the car into the...
Read more
#1082186
Reply to reviews
Safelite Autoglass - Never again
I took my Jeep in for a tailgate window replacement. They fixed the window no problem. When they got done they told me they could not get the tailgate to latch. I said it was working when I brought it in. Then the manager told me its not their problem its a Jeep...
Read more
Anonymous
MAD

I hate to defend safelite, but Chrysler does have latch issues on all their vehicles when they have glass breakage on lift gate

#1081907
Reply to reviews