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1.8 Based on 72 reviews
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  • Customers like
    • Friendliness off the tech 6
    • Friendly 3
    • Were helpful 2
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    • Service 4
    • Results personnel 3
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I had a technician come out on a Saturday to replace my windshield. Unfortunately, I was not home and left explicit instructions with my husband regarding the installation. I understand that the weather stripping will sometimes shrink and I was specific with the customer rep and my husband that I needed that replaced correctly, particularly since I have a convertible. It was dark when I got home so I could not inspect it until the next day, and... Read more

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They installed a $565 windshield and did $702.45 worth of damage. They lied to the attorney general and offered $100 for chipped paint. We have the Car Star estimate showing the damage they created. The paint alone was more then $100. they damaged the rubber seals on both sides as well. This was a $30,000 dollar vehicle and they treated us like we had a $500 car. They admitted liability and then claim it isn't their policy to pay for damages. ... Read more

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I had to get my windshield replaced because I hit a deer. There was nothing I could do she did not come threw the window but she did destroy it I was devastated .We waited all day for our repair man at 430 they finally showed, when I said They there were 2 trucks, It took about 15 min to get the windshield replaced in the meantime one of the repair men made fun of the fact I hit a deer. the other Tech vacuumed my car Made me look at a paper... Read more

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First I had a crack repaired by them. A year or two later the crack expanded and I went back to them to replace my entire windshield. I had my windshield replaced here a month ago. I then got a stress fracture in my window from improper install/faulty windshield. When they came out to fix it under warranty they poked at the crack and tried to make it look like it was an impact mark so they wouldn't have to cover it. They're work has been faulty... Read more

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Safelight tech stood me up. I received email to confirm appt & received text that tech was on his way with est arrival time but tech never showed up never call never heard from anyone

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On Monday called Safelite, gave them my car information, and set up an appointment for Wednesday afternoon at my house to replace the windshield. The driver arrives on time, looks at my car from his van window, says he doesn't have the parts, and drives off. Says they will call back in 6-7 days. Who drives 70 miles to a job without the necessary parts? (Safelite.) Called the national number on Thursday, trying to find out when they would come.... Read more

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I got a side window fixed from Safelite in Plano, Texas at 1 pm. I went to get my car at 12 am the next day and now my Front windshield had a crack. I called safelite back, and they were rude, and have done nothing. They also left my car unlocked. FORGET EVER USING THEM, AND THEY USE MANY CONTRACTORS, WHO MIGHT DO A POOR JOB. Save time, money and frustration by not using safelite companies. I had only a bad experience here, and they don't seem... Read more

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Im on vacation from Austin, tx to Redding, California. My windshild was broken! Not a chip, Broken! Car unusable! Order for replacement was given to Safelite. 1st. Appointment Sept 22- wrong windshild. 2nd appointment Sept 27th, Safelite called an hour before cancelling, Why? Wrong windshield! 3rd appointment Oct. 4 -Again wrong windshild! Today October 5 th! Have no idea where Safelite is and if they even plan to finish the job!! These... Read more

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Don't ever get hit by one of their drivers, How's your driving? Terrible! Even after their driver was given a ticket for careless driving and admitted to running a light they are not wanting to pay for the damages their incompetent driver caused. Sedgwick (lord don't let me get started on how lazy they are), their so called insurance company never calls you back, holds up your claim for info from the driver who doesn't want to be bothered in the... Read more

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I had my windshield replaced by Safelite. The new windshield got hit by one tiny little rock and it started cracking, about a two inch crack appeared. The safelite guy told me it was not fixable and I had to purchase another bran new windshield. the rock had hit on the bottom fringe of the glass. I asked about the glass quality as obviously it was of inferior quality. my previous windshields have all taken multiple hits by rocks and never... Read more

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