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My wife and I have been customers of Safelite a few times over the years and were always very pleased with the service, however that has drastically changed over the sequence of events of the last few days. We had an appointment on June 30th to have our windshield...
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1.0
I didn't like
  • Never showed up
  • Disrespectful technician
#1087576
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I scheduled an appointment for 1:30pm....I was told to be early and that the service would be approximately 2-hours. I arrive at 1:17pm and sat until 2pm before they did the inspection to begin on my car....therefore the 2-hours begin when they pull the car into the...
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#1082186
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Safelite AutoGlass - Never again
I took my Jeep in for a tailgate window replacement. They fixed the window no problem. When they got done they told me they could not get the tailgate to latch. I said it was working when I brought it in. Then the manager told me its not their problem its a Jeep...
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Anonymous
MAD

I hate to defend safelite, but Chrysler does have latch issues on all their vehicles when they have glass breakage on lift gate

#1081907
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Safelite AutoGlass - Safelite is a scam!

Safelite AutoGlass
#1082777
Their repair man broke my windshield and then they want charge me to replace it. Safelite is a big scam!
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Safelite AutoGlass - Replace windshield

Safelite AutoGlass
#1044044
1.0
2 wrong windshields were ordered and a third was broken upon delivery. Eventually install was completed. In a separate incident with same company, I had another cracked windshield to be installed. I showed up for the confirmed appointment and wrong windshield was ordered again. I'm currently waiting.
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Safelite AutoGlass - Windshield

Safelite AutoGlass
#1043293
1.0
First time 2 wrong size windshields were ordered and a third was broken before a final installation was done. A year later I need another windshield due to a crack. Took it for new installation and they ordered wrong windshield again. Had to call back today to remind them to order another windshield. I got lost in their system
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Safelite Autoglass Car Part Replacement Review

Safelite AutoGlass
#1033833
1.2
They arrived within the time-window requested. Worker seemed nice. My issue is that their was glass chips left in my vehicle on the dash and some on the seat. The second issue is that the seal was not applied correctly. The road noise was terrible and I believe using aftermarket low quality glass also contributed to the outside noise.
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I had a 10 inch crack on my windshield on my 2016 M-Benz GLE 350 SUV. before he starts his job i asked him to make sure he has the correct windshield and he confirmed that he has the correct one. Removed the cracked windshield, so far everything went good, now when he...
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#1081322
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Had a small defect in my windshield from a rock strike. Safelite "repaired" it, but it continued to crack once the weather got warm. Safelite then was supposed to replace the windshield but the tech was a no show no call. Finally got the tech to come (another Saturday...
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I didn't like
  • Didnt have the materials needed for the job
  • Did not do the job right
  • Never showed up
#1076696
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called safe lite about replacing the side widow on my new suv which is a special widow problem {1} tech was 2hr late no phone call nothing call service center to reschedule the time problem{2} once again no phone call tech just shows up okay so I waited about 3.50 hrs...
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#1073544
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Instructed by customer (me) to remove my commercial sticker and place in new glass or just save that portion of the glass. Instead he throws the whole glass away with my inspection sticker attached. Now my truck that I drive for a living is out of service and I am 3...
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1.0
#1071568
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Called them to have a small ding in the windshield fixed and when they left, they cracked the glass and did not say anything to me about it. I walked out to my car and saw it. Called them back immediately and it took them two days to come back and when they came back,...
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1.0
I didn't like
  • Unprofessional
#1071030
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Safelite AutoGlass - Highway Robbery
I was quoted $493 to replace a windshield on a 2013 Lincoln MKS with rain and high beam sensors, and received an email with a $50 coupon after original quote. Total bill should have been $443. They charged a total of $792, which included $300 for labor to...
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1.9
#1070946
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If youre considering calling SafeLite for a repair of a damaged windshield or any other glass on your car, theres one short phrase you need to know which can save you money, time and aggravation. In this review of the SafeLite company, Im going to offer that piece of...
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1.0
I didn't like
  • Failed repair
#1063183
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