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Im not sure why safelite schedules appointments because they will not keep them and they schedule them to what meets their needs best not the customers. Waited all day for tech to arrive after they rescheduled appointment 3 times! When tech arrived they wouldnt replace...
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#1043837
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Beware for Safelite Van license plate 287-DHL or 287-OHL, it's one of the two for sure. On 4/20/17 around 1700 hours I was headed South on 95 in Volusia County Florida and attempted to pass a Safelite truck with all the markings, when the driver sped up and block me...
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#1037465
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Safelite claims to give you a warranty, but when you go to get a warranty repair/replacement, you will only get the run around. I had my windshield replacement from a crack sustained by a rock. When the tech got the entire new windshield in, he noticed a slight crack...
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#1036364
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Safelite Autoglass Car Part Replacement Review

Safelite AutoGlass
#1044044
1.0
2 wrong windshields were ordered and a third was broken upon delivery. Eventually install was completed. In a separate incident with same company, I had another cracked windshield to be installed. I showed up for the confirmed appointment and wrong windshield was ordered again. I'm currently waiting.
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Safelite Autoglass Car Part Replacement Review

Safelite AutoGlass
#1043293
1.0
First time 2 wrong size windshields were ordered and a third was broken before a final installation was done. A year later I need another windshield due to a crack. Took it for new installation and they ordered wrong windshield again. Had to call back today to remind them to order another windshield. I got lost in their system
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Safelite Autoglass Car Part Replacement Review

Safelite AutoGlass
#1033833
1.2
They arrived within the time-window requested. Worker seemed nice. My issue is that their was glass chips left in my vehicle on the dash and some on the seat. The second issue is that the seal was not applied correctly. The road noise was terrible and I believe using aftermarket low quality glass also contributed to the outside noise.
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Safelite Autoglass Car Part Replacement Review

Safelite AutoGlass
#1010514
1.0
No show No call ! Call anyone else
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I call them on a Sunday afternoon for service on the windshield of my car.. everything was fine until they ask for my policy number.. I didn't have it ...so I told them I would call them back with it.. 5 minute later I call back with the information.. they setup a time...
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Anonymous
Anonymous

You did not miss anything they repaired my windshield and did a *** poor job!

1.7
#1029251
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Had safelite come out and repair a very small ding in our 2016 Kia Soul, the technician told my husband he would not have any issues with it spreading or anything and it was guaranteed for life. Well today the little ding that they fixed spread and now there is a big...
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1.8
I didn't like
  • Bad customer support
  • Made windshield worse then it was
  • Not standing behind their work
#1025601
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That's the only way I can explain what I witnessed being done to a simple little rock chip on my windshield. I have had plenty of these fixed before and "Never" saw them take a razor blade 90 deg to the window and scrape back and forth with a fair amount of pressure on...
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#1018248
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I made the mistake of Safelite come to repair a less than dime sized chip on my windshield. Minutes later the whole windshield is cracked. In all my years of having chips repaired I have never had this happen. Of course I have never used them either, and NEVER will...
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Anonymous
Glassman19

When our company does a repair we advise them that is structural not cosmetic. Also, I equate a repair to a snowflake. No two are alike & no matter how many that have been rep...

Anonymous
Trav

You where informed of that possibility and still chose to repair. Thanks.

1.0
#1015307
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They talked us into also having our windshield wipers replaced. Came to my office on time, replaced windshield, bent one wiper & said they would be back tomorrow to replace. They didn't show up and they didn't call to tell me they weren't going to show up. Wouldn't...
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#1007463
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I had my windshield replaces on my '05 Chrysler Pacifica. The first windshield that was installed was defective in that it had optical distortions in the middle of the glass and along the entire bottom edge. The windshield was promptly replaced and the service was...
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Anonymous
Anonymous

We use the same glass every company uses. There is always distortion on the very bottom edge of curved glass. Easy solution is to not stare at dash while driving. Thank you.

4.5
I liked
  • Customer service
  • Scheduling was easy and they showed up on time
  • Friendliness off the tech
I didn't like
  • Product quality
#1006978
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Requested service through my insurance company on October 3rd and still no glass. First appointment was rescheduled, because "glass was on backorder". Second appointment, glass supposedly came in broken. Third try, I was told they installed it over the weekend. Really,...
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1.0
#993500
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