Safelite AutoGlass - 2 repairs and still unhappy

150 of 498 Safelite AutoGlass reviews

I chose Safelite because we had a great previous experience.So, we called them and they came out to my wife's work to fix the windshield.

Upon completion I notice that all the trim it done very poorly, it looks like I fixed it myself. I call and complain. I also visit the shop and speak to them, they assure me that it will be fixed and they will call me to make an appointment on Tuesday (4 days away) Tuesday comes and no call. Tuesday evening, my wife gets an email from them saying "see you tomorrow" So, I call because they didn't even confirm that date and location was good for us.

It was not. I get a hold of customer service I explain that at that date and time we will be at xyz location, she changes the address for me. I waited ALL DAY LONG no call nothing. Of course the time block was from 8am to 5pm.

So at 530 pm I call and customer service tells me that my appointment was the day before! Are you kidding me, I'm looking at the email you sent me! So I wasted an entire day. Again we set up yet another appointment.

This time I get the date and time, so I can give the proper location. It's scheduled for a Monday, however the Saturday before at 7am we get another email this one says "See you today" So I immediately call customer service again. Change the location again. The tech finally comes out and fixes the windshield.

This time it looks better, and has a few "puckers" (according to the tech) that will "go away in the sun". Several days later when the sun comes out I wait and re inspect the car, now I notice that there are several small scratches all around my windshield and the puckers are still there. I have sent emails, and phone calls..

no response from Safelite.

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$375
Product or service
Windshield Repair
Review category
Professional Services
review #488748 by

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