Safelite Autoglass
Reviews and Complaints
Not happy with service yes
User's recommendation: *** you
Waiting for tech
- Horrible follow through on internet promises
- Lack of employee consideration
- Zero response from their customer service
Preferred solution: Full refund
User's recommendation: Go to your nearest dealership
Check on claim status
User's recommendation: Find another glass installation company
Not happy with service
User's recommendation: Noy
Dissatisfied with phone and online system
Pissed consumer
Did not get service
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Verified Reviewer | Howland, OhioNeed a new windshield
- Corporate guy who helped me
- Horrible follow through on internet promises
Preferred solution: Price reduction
Service
User's recommendation: Recommended
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Verified Reviewer | North Little Rock, ArkansasChargedtwice for one windshield
- Showed up on time
- Your phone agents
- Unprofessional
Preferred solution: The second charge 502.16 to my account refunded with the overdraft charge of 35.00
User's recommendation: Do not get involved with this panic attack making company.
Witness to reckless driving from a car of this company
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Verified Reviewer | Auburn, WashingtonPoor service
Preferred solution: Full refund
Electrical
After having my windshield replaced by Safelite I noticed that things were not working on the car however I did not put it down to the fact that I just had the windshield replaced by sSafelite I notice these things within a couple of weeks of each other and wondered what was going on with the car then I took it to my mechanic in New York.
Not working automatic lights automatic windshield wipers door locks and a couple of other things I cant think of right this second it never occurred to me that it was due to Safelite replacing the windshield shield after Talking to my mechanic in New York he informed me that they had cut through the wiring that control the locks windshield wipers automatic lights everything thats wrong with the car now he said it was going to be a minimum of 10 hours labor to fix these problems so Im now waiting for Safelite to come and decide whether or not it was their fault however I made it perfectly clear that they were going to fix it or they would hear from my attorney.So I will let you know what happened.As of now the manager at Safelight had said hed fix everything after I got an estimate from Mercedes Benz which I do Ive called them three times and still not received a call back from these people. Every time I attempt to reach the headquarters in Ohio it somehow sends everything back to the local offic. If there is anyone who has access to a phone number or email to the head office please let me know.
User's recommendation: DO NOT USE SAFELITE
DAMAGED CAR
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Verified Reviewer | Mount Kisco, New YorkHorrible service
- Unacceptable service
- No follow up and wrong parts
Preferred solution: Apology
User's recommendation: Definitely don’t use this company
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Wow really it's on a semi truck I don't think as a 49 year old female ill be doing that but thanks
Next time don't call them and fix the shi t yourself.