Lindsey S Yvd

I need customer service

I need to speak with someone about emailing me my windshield damage estimate so I can submit it to the company at fault for the damage.
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Preferred solution: Am email I can print for the cost of replacement windshield

User's recommendation: You can’t get anyone to answer the phome

Lyvette H
map-marker Capitol Heights, Maryland

Lack of communication

I had an appointment at 9:30 got there at 8:50am to be informed that the glass was not in stock. Front desk clerk states that they just found out this morning. But Safelite opens at 7am and you had the day before to know this. Customer service is not on point.
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Preferred solution: Communicate with your customers to prevent this from happening.

User's recommendation: Communicate with your customers

Anonymous
map-marker Albertville, Alabama

TO INFORM THE PUBLIC OF INADEQUATE AND UNPROFESSIONAL SKILLS AND BEHAVIOR IN REGARD TO THE TECHNICIAN AND THE Administration i

Were you aware of this tech's inability to aid a customer with a so called rust issue that wasn't there my ford r150 went thru this bad storm with no windshield the torrential rain has ruined my interior with over 12 inches of rain I paid y'all and was told to fix my truck that he would be back out to install wind shield this is what happened on his call windshield sent back refunded money which will take 7 days to get bAck mean while I have to pay out of pocket for glass when my money is held up what's your solution? Mine get rid of incompetence tech Brock with bad attitude no windshield in sight my trucks interior is in the elements I would never treat your truck like this He'll I can't even talk to y'all personally about are y'all a flight by night company Safelite autoglasdautoglasVO
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User's recommendation: Call Jack Sanders or Greg Hutton to do this work

Loriann P

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Verified Reviewer

Damage to my vehicle

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Safelite Autoglass - Damage to my vehicle
Safelite Autoglass - Damage to my vehicle - Image 2
Safelite Autoglass - Damage to my vehicle - Image 3
Safelite Autoglass - Damage to my vehicle - Image 4
Safelite Autoglass - Damage to my vehicle - Image 5

My windshield was replaced 7/27/20 work order 006546-46****. My dash was damaged, side panels to my windshield, and left mirror was popped off the hinge.

When employee Steven brought my keys in, he did not notify me of the damage. Nor did his manager Tim call and notify me. They both chose to ignore it. I made a warranty appointment for 8/3/20.

Nothing was resolved. I had to BEG for Tim to call me. I requested Steven to not be back in my vehicle, they sent Steven for my warranty check. I contacted Safelite after Steven left and they said I needed to make another warranty, when that is what my appointment on 8/3/20 was for.

THERE IS NO EXCUSE FOR THIS. This is now my third day attempting to get a hold of someone that can help me.This is the third windshield Safelite has replaced on my Lexus iS 250. I have never had any issues until now. I am getting ran around in circles.

Not one employee has had any regards to the damage of my vehicle. Tim laughed at me on the phone stating "they would take care of the finger prints left on my car" and schedule a mobile detail to come clean my car. STILL NO REGARDS TO THE DAMAGE. That is not the case.

I have pictures of everything and i do not want this to turn into a law suit, but i will take every measure I have to until my damage is fixed. I am being made out to be the bad guy in this situation, all I am asking is that Safelite fixes the damages THEIR employee caused. Both the manager Tim and Steven told me, "it is hot outside and they were rushing". That is NO excuse to damage a customers car and not have any regards to it.

This is completely unacceptable. I have pictures of all the damage and a record of conversations. A different manger Sam was supposed to call me this morning and I still have not heard a word from him. I can not believe the circles and hoops I am being ran through, over an employee damaging my vehicle.

Steven had absolute no pride in his work. He left my car an ABSOLUTE wreck. My next step will be mailing all evidence to the corporate office and after that will be a law suit. I really hope someone can help me before this turns ugly.

I am a business owner and I would NEVER conduct business this way.

This is the most ridiculous thing I have ever had to deal with. Safelite is a huge corporation and this is just unacceptable.

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Cons:
  • Damage to my dashboard with no consequence
  • Lack of customer service

Preferred solution: my damage repaired

1 comment
Guest

I just got my truck back last night and this morning noticed the dashboard is all scuffed up! F&*K...

Barely driven new truck with scuffed up dashboard.

I started the process but from what I see online I don't expect any chance of recovering from the damage they caused. Gross.

Anonymous
map-marker Freeport, New York

Rude Employee

Had a service tech Arbey come to my home. He attempted to fix a crack in the windshield and failed - he told me that this was most likely because the windshield had been fixed before.

The car I bought was brand new from a dealership with no reports of having windshield damage and I only had the car for 2 maybe 3 weeks. I had my windshield replaced a week later, however the service tech gave me some slide comments about not lying and telling the truth about what happened. I didnt have any reason to lie at all - the auto policy I have covers glass damage. I was a little confused about why he thought I would lie but the fact that this guy came to my home and then gave me speech about lying had me a little ticked off especially when 1) Theres literally no reason to lie - Insurance would have fixed it either way.

And 2) Im a customer and youre on my property - If I went to anyones home and insinuated that they were a liar without actually knowing it thats pretty disrespectful. I really just had to walk away from this guy before I blew up on him after he suggested that I drive the car with the crack still in it. Seriously?

Its a new car, Im not driving it with a crack in the windshield bro.. lol smh terrible service.

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User's recommendation: Service Techs can be little rough around the edges

MR C Xau

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Verified Reviewer

UNABLE TO COLLECT

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COMPANY HAVE A CHARGE AACOUNT WILL BILL SEIDLE'S MITSUBISHI AND HAVE 2 INVOICES SAFELITE AUTO GLASS REFUES TO PAY OR TO SETTLE. UNABLE TO REACHED THIER ACCOUNTING OFFICE TO SPEAK TO SOMEONE . COPIES OF THESE PASS DUE PAYMENT IS OVER 120 DAYS OLD. COMPANY AGGREE TO MAKE PAYMENT 30 DAYS ON ACCOUNTSS
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Preferred solution: Full refund

User's recommendation: STAY AWAY FROM THESE CONVICTS

Anonymous
map-marker Dublin, Virginia

Where is my tech at

Here it is almost 5pm I have not seen anybody I had things to do today that got screwed up thank you I appreciate screwing my evening up my windshield still cracked I never got one apology from device tech telling me he be there by 2
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User's recommendation: Tell safelight hire grown people instead of kids

Deleski S
map-marker Beverly Hills, Florida

Unable to schedule on line

I am still unable to schedule on line. If I cant talk with someone I will bee one of your pissed non customers.
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Preferred solution: Again, I am unable to schedule on line.

Thomas T Xsf

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Verified Reviewer

Bad driver

I was coming onto 295 from 95 south and the Safelite van was all of a sudden on my rear bumper the whole way 2 miles worth on that ramp. After we got off the ramp the van sped past me and got all the way over in left lane and sped off doing about 75 or 80 in a 55 mph zone. I decided to follow him and get his license plate number so I could report him. As I tried to catch up with him he was going in and out of lanes aggresively.
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Philadelphia, Pennsylvania

Crack in the windshield

I don't have a complaint I hit the wrong button when i was trying to schedule my appointment sorry about that
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Anonymous
map-marker Pflugerville, Texas

No communication

I tried to get a quote online but I had a question about one of the selections to make the right choice. I was on hold for about 30 min and still no one picked up the phone. It is impossible to talk to anyone. I'm sorry but a lot of people work from home and certainly Safelite could do the same and have people answer questions. Absolutely frustrating!
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BENNY J Asx
map-marker Peoria, Arizona

I B AM ASKING YOU ALL TO COME MOE AND IBSTALLTHE WINDSHEILD,I HAVE THE $264.98 THAT YOU ALL REQUIRE....

I WOULD LIKE TO HAVE A WIND SHEILD INSTALLED TODAY,NOW. I HAVE ALREADY RECEIVED MY QUOTE.WHICH IS $264.98
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Pros:
  • Friendliness off the tech
  • Website was easy to use
  • Come to me

Preferred solution: Deliver product or service ordered

Kathy S Lpa

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Verified Reviewer
| map-marker Auburn, Washington

Almost hit by Safelite van while in crosswalk

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As we were midway into crosswalk a Safelite van driver almost hit us . Thankfully we abruptly stopped crossingSsfe lite has not responded to this critical safety issue
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Cons:
  • Hires drivers who are unsafe
  • Irresponsible and uncaring
  • Lack of customer service

Preferred solution: Fire driver immediately

Anonymous
map-marker Northville, Michigan

Primer left all over my jeep

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I'm going on a month trying to get this nightmare dealt with. The man that installed my windshield left black primer all over my silver Jeep Wrangler. They wanted me to get quotes. Haven't been paid, hasn't been fixed. Haven't received a phone call from management like promised. I would NEVER recommend this company!
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Michelle S Emt

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Verified Reviewer
| map-marker Rancho Cucamonga, California

A positive outcome thanks to persistence and a good attitude

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I called to have a small chip repaired and the technician caused about 1" crack from his repair which made it look so much worse. He said after it was done "it happens" but he used extra resin so this will be the strongest part of my windshield and won't get worse.

I didn't have any recourse because what's done is done but it looked horrible and I filled out a negative email review direct from safelite. 2 days later I had a crack across the entire screen and my simple chip and 1" crack is now a full windshield replacement for $250 deductible which was very unexpected and wasn't in the budget. I was upset and could not reach anyone at safelite despite calling every number I could find until I used this site, twitter and Facebook and all of a sudden the store manager called me. It was resolved 100% to my satisfaction with a new windshield although not OE.

I think they agreed to help in part because the guy who replaced the windshield mentioned the tech was a trainee and did not inform me in advance of the chance the windshield could be worse after the repair and I may have opted to not do it since it was not a very noticeable chip to start with. I never thought to read reviews about safelite until AFTER this happened because I've always heard good things from others.

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Pros:
  • Mobile service
Cons:
  • Unkown skill level of technician

Preferred solution: Replace the windshield at no charge

User's recommendation: Read the reviews before you agree to something

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