Safelite Autoglass
Reviews and Complaints
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Verified ReviewerPoor Driving
Preferred solution: Let the company propose a solution
User's recommendation: If the driving is an example of the customer service run to another business!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Weymouth, MassachusettsTerrible service/ lack of organization
- No showed multiple times
- Your phone agents
- Customer service
User's recommendation: Don't use them
Unable to fix windshield
User's recommendation: Never
Warrenty repair
- Showed up on time
- Pleasant -a great employee
Preferred solution: Deliver product or service ordered
Cracked windshield
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue with damage
- Easy to schedule appointment
- Damage to vehicle
Preferred solution: Repair damage
User's recommendation: Don’t go there
Disappointed mad in service want to talk to a manager
User's recommendation: Stay away from this company they don’t care about their clients
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Melbourne, FloridaAppointment
User's recommendation: Stay away
Invoice confirmation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Naperville, IllinoisTerrible service
Preferred solution: Full refund
I don't get my windshield replace
- Replaced cracked windshield
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Baton Rouge, LouisianaDamage
- Scheduling supervisor
- Will damage you mothers home
Preferred solution: Let the company propose a solution
User's recommendation: Never use this company ever!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaRecent Glass replacement
Preferred solution: Vehicle detailed interior/exterior
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Barrington, IllinoisComplaint
I was told in order to make any appointments I must pre pay .At the time of the appointment I asked specifically to have an OEM molding for my vehicle I was not told about any other wait time .TODD the service manager at Addition il phone number 630-543-**** called me to say the part is not available they need to order it.I explain to him I asked for this prior to my appointment .His response was I don't whom you were talking to.
The next day I give the office my Vin number so the part can be ordered and follow up with TODD .He tells me at about two o'clock he has been busy with other cars and could not get to my prepaid order because of being busy .He calls again after 4:30 to tell me the part can't be ordered until the next business day because 4:30 is the cutoff time .The respect level was very very ridiculous . The representation of safe light has caused me to NEVER use your company and if a paying customer has to wait based on case l load of a busy shop why make the appointment in the first place .TODD had no regard for my necesscity to fix my glass .Mainly because you had my money and did not make me priority to get dealt with on a first come first serve basis .your company should screen people closer you have working because he does not reflect well on the company's character .Former safelight customer regretfully signing off .
User's recommendation: Check all details yourself!!!!
Replace a windshield
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