Robert M Kku

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Verified Reviewer
| map-marker Riverside, California

Complaints ; I'm angry due to the damage on and in my vehicle plus the lack of integrity and performance due to the technician that did the job. But not only the technician but also management.

Safelite contacted me and we had to reschedule due to weather. Then on March 17th the technician came out to replace the sand blasted windshield.

Upon his arrival, I gave him the keys to the vehicle and gave him a couple bottles of cool water from my porch along with the keys to the vehicle. He seemed not happy about the task at hand, after he looked at the vehicle he turned and had a look on his face of what seemed to be disgust and he then mumbled something. (This I noticed as I watched from my doorway within my home.) He then went to his vehicle and started retrieving his tools and equipment. One of the tools that I noticed was a tool that looked like a small red pry bar what seemed to be about 2"W X 6-8" L and something that looked like twine.

At this point I went and sat at my computer and started playing a game. Later I looked up from my computer out the door and noticed that he had my windshield molding on the dirt and rocks next to his work vehicle and he was stepping on it and kicking it into the rocks and dirt. I immediately got up and and asked him not to be doing that and he reluctantly acknowledged me and apologized. (I was disgusted by this and his attitude.)Then I looked over at my vehicle to see that he had cracked the windshield on the top part to where it looked like white.

I didn't think much of it and returned to my game on my computer. A few minutes later I heard like banging and loud thumping on my vehicle, so I got up and he was standing on the the footstep on the driver's side of the vehicle and he was tossing his tools and equipment on to the hood and cowl of my vehicle. He also was hang on to the interior headliner with his right hand. So I asked him as nice as I could in disgust not to be doing that and again he reluctantly apologized and sat onto the driver side door.

So again I went back to my game on my computer in which later on he said that he was done and not to wash the vehicle for 24hours nor remove the tape holding the windshield in place in which I acknowledged. He then went to his work van retrieved what looked like a red paint brush with black bristols approximately 6-8" W. He then proceeded to the drivers side of the vehicle and took a couple of swipes on the seat. I then exited the house to get my keys and went back into my house to get my phone due to expecting a call.

I then went to the vehicle to move it back to where I usually park it at . Upon entering the vehicle as I went to start it I noticed glass and pebbles on the seat. The more I looked the more I seen. I then got off the vehicle and started taking pictures of the seat , dash , center console and of the floorboard.

There was glass and glass powder all over the interior including on my black Dickies shirt sitting next my passenger side headrest. So I took out my phone and started taking pictures of the interior and trying to be careful not to cut myself. I then realized that I sat on glass due to feeling something itchy on the back of my left thigh. So then went in to change my pants and upon my return, I went to brush the few pebbles that were on the seat off and ended up getting cut on my right forefinger.

I then took a picture of it. I went to remove it and could feel like glass rubbing against glass inside my finger. I then looked at the damaged molding noticing the deep gouges and dirt on it. I later thought about my diabetes and went the hospital a couple of days later to have the glass removed in fear of infection.

X-rays were taken and I was given a technic shot and the doctor told me that they could not see the glass due it's size and that in time the body will reject the foreign particle and kick it out. I later had the vehicle towed to a body . I then called my insurance agent and he said that I needed to contact Safelite about my concerns. I contacted Safelite and spoke to the manager, and my complaint was interrupted by him telling me that the technician told him that I kept on locking him out of the vehicle during the performance of his job.

So I told him that it was impossible due to the fact that the vehicle has no door remote control. Then he proceeded to tell me that he sent out different technician to assess the situation, he took pictures of the damaged molding but couldn't get into the vehicle to take pictures due to it being locked. (At this point he did not have verbal permission to enter my vehicle so how did he come to the conclusion that it was locked ?) I then told the manager that the truck has not been moved since the windshield replacement. He then stated that the vehicle was not there.

If not here how could pictures be taken ? So then I realized that he was trying to turn it back on me and told him that this conversation was over and for him to have a nice day then hung up. I then called my insurance agent and made a claim and had the vehicle towed to body shop due to glass all over the entire interior of the vehicle. They detailed it and I later picked it up.

I then proceeded to drive it to Walmart with my dog. On the way my dog started sneezing a lot and upon my arrival, I could feel like sand on my arms and the feeling like I had just rolled in some fiber glass. I then looked at the dashboard and noticed pieces of glass on dashboard and what looked like glitter. I then got off the vehicle and noticed glitter like residue on my forearms.

I started brush it off and started almost immediately getting like red hives on my arms. At that point I started thinking about my dog and started wondering if he possibly inhaled some glass that started him sneezing. Since then my dog had lost 2.5-3.5 lbs and has difficulties swallowing water and food. There is much more to this message and the problem continues plus I've also noticed a lot of glitter like substance and glass in the front of my house in the dirt and rocks which creates another major safety concerns about my pet walking on it.

This whole thing has not just created a major safety issue but also health concerns also. Not knowingly at first whom called one morning due to lack of sleep due to a death within the family.

Safelite lawyer contacted me and asked for details, upon doing so he also asked me for my social security number. That's when I questioned whom I was talking to, he told me then that he was the attorney for Safelite and that's when I told him that he cannot have my social security number and that the conversation was over and to have a nice day.

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User's recommendation: Caution and TAKE VIDEO OF WORK BEING DONE. JUST VERY DISTURBING NOT KNOWING WHO TO TRUST. SMILING FACES DOESN'T ALWAYS HAVE HONESTY AND INTEGRITY.

Mb B Xkk
map-marker Fort Dodge, Iowa

Complaint

Original review Jan 02, 2024
SAggressive driving. Stay away. Poor hires, poor training. On I-35 between Ames and Ankeny, Iowa about 2:15 p.m. on 1.2.23.
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Pros:
  • Gggg
Cons:
  • Poor training
  • Stay away poor hires

Preferred solution: Stay away. Poor hires, poor training

User's recommendation: Stay away. Poor hires, poor training

Teanna Xsc

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Verified Reviewer
| map-marker Falls Church, Virginia

Glass repair

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Dishonest people. Do not use OEM parts while others will do gladly. Getting reimbursements takes forever so be ready to front your money or not get your car back. Allstate should have never teamed up with them!
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User's recommendation: Do not use these guys.

Renee S Vaa

There is no way to talk to a real live person … WTF? What good business doesn’t let customers speak to a live person?

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Original review Nov 27, 2023
I cannot speak to a human, which in tell ,makes this the worst customer service experience and I cant even send this without at least 100 characters/symbols. Just when you think the customer service cant get any worse.
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Preferred solution: A live person on the phone, this does not seem like a ridiculous thing to talk to a person

User's recommendation: Don’t try and call them!!

Jesus G Kge

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Verified Reviewer
| map-marker Glendale, Arizona

Poor workmanship! You need to train your worker to perform there job much better without breaking and not finishing putting thing back in place better and right!

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Safelite Autoglass - Poor workmanship! You need to train your worker to perform there job much...
Safelite Autoglass - Poor workmanship! You need to train your worker to perform there job... - Image 2
Safelite Autoglass - Poor workmanship! You need to train your worker to perform there job... - Image 3
Safelite Autoglass - Poor workmanship! You need to train your worker to perform there job... - Image 4
Safelite Autoglass - Poor workmanship! You need to train your worker to perform there job... - Image 5
Broken strip . Twice your company did a horrible job putting back parts around the window! Ive work hard to get our things fixed by our insurance not to regret us calling your company. Please fix it!
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User's recommendation: None. Would not recommend. Very pissed!

Steve S Qpd

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Verified Reviewer

Fraudulent billing

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Worst customer service. Will never use company again. Took 8 calls to get a supervisor and was hung up on 3 times. Shanda c was the worst. Gave me 2 fake numbers and put me on hold for 30 minutes. What a disgusting company and again, absolutely the worst customer service I have ever had in my entire life!!
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Preferred solution: Full refund

User's recommendation: Don't use

Resolved
Manoj L Yyb

Resolved: Wind noise after installation. Can’t reach customer support

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Updated by user Oct 18, 2023

Company fixed the issue and I have been provided with product replacement.

Original review Oct 18, 2023
Wind noise after windshield replacement. Heads up display is blurred Very bad customer support. Robot voice says cannot provide service after all the prompts.
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Preferred solution: Reinstall improperly installed windshield

Ingrid Wex
map-marker Festus, Missouri

No follow up on last service from last week

They said they would contact me by weekend regarding the parts they needed for my window motor. I have had no call so far.
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Clestine H

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Verified Reviewer
| map-marker Puyallup, Washington

Vehicle left unsecured in front of the building

Safelite Autoglass - Vehicle left unsecured in front of the building
Safelite Autoglass - Vehicle left unsecured in front of the building - Image 2
Safelite Autoglass - Vehicle left unsecured in front of the building - Image 3
Safelite Autoglass - Vehicle left unsecured in front of the building - Image 4

I call the Safelite office in Macon, about dropping my vehicle off. I told them that the passenger side window was completely broken out of my truck.

I was told they was going to park it inside the bay once they are done for the day, the young lady at the front desk told me the same thing that they young man on the phone said. She printed out my appointment paperwork at took my keys, she said she will have one of the guys to park it inside once they are done. I had a bad feeling that my truck was not secured inside as I was told it would be. Macon has a very high crime rate.

I asked my friend that lives in Macon to drive over there to see if my truck was parked inside. He told me that my truck was still in front of the office. They never secured my truck and it could have been broken into or stolen. This is very upsetting that they would treat customers like this.

They would not have left their vehicle unsecured, I came back to pick my truck up so it wouldnt be stolen or damaged. I dont live in Macon and driving back and forth is not a short drive. They need to be held accountable for their actions.

Because the company would have been liable for whatever happened to my truck. Corp will be getting a call first thing in the morning.

I took pictures to show that my truck was left unsecured in front of the office

V/r

Unhappy customer

Clestine Harley

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Preferred solution: Price reduction

User's recommendation: Never believe customer service personnel in the Macon office

Kearn G

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Windshiled crack

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I dont like your service I had an appointment and they didnt show up you cant talk to anyone I really
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User's recommendation: Don’t deal at poor service

Anonymous
map-marker Phoenix, Arizona

Horrible Customer Service

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Our technician came to our house to repair small dings in the windshields of both of our cars. He did NOT give us anything to sign or go over anything whatsoever.

He simply began working on our cars. After he left, one of the windshields began cracking and spiderwebbed out from the tiny dings and left a 3ft long crack. We called and told them what happened and they scheduled us to bring the car in the following day. They never once told us we would be responsible for the cost, as it was their fault.

When we picked up the car they charged us our deductible of $250 even though we were never told the work was not guaranteed.

We would not have done any of this if we knew this up front. They refused to give us our car back until we paid even though we said we were not responsible and were not told anything at any point in this ordeal about what happens if the technician causes the windshield to have to be replaced, after trying to repair a tiny ding.

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Jane Rose D

Bad job...again

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Can't talk to a human being. Everything's animated or on the web. Not everybody likes that I personally would like to talk to someone not a computer.
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Preferred solution: To speak to a human.

User's recommendation: Don't expect to talk to someone. It's all animated.

John G Coo

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Verified Reviewer
| map-marker Cape Coral, Florida

Rude unhelpful employees

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Not the happy friendly place they portray on the commercials. Had an appointment and had some questions about how long it takes, and about new wiper blades. No one there will answer the phone, just play a bunch of recordings, don't put you through to a real person. I stopped in the Ft. Myers office, guy said "you can't just stop in here and get a windshield replaced" I said I have an appointment; no one will answer the phone to answer questions! So rude I didn't show up for my appointment, I'll be going somewhere else.
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User's recommendation: Do not go there

Victoria C Glh

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Verified Reviewer

Driver complaints

A male driver started following me a female in a threatening manor in Colorado Springs, Co and I was forced to stop in the middle of the road as I started to call 911 and I had to arm myself. This is unacceptable to have people like this work for your company. And I called to file a complaint with not assistance!!!
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Loss:
$9000

Preferred solution: Driver fired

Anonymous
map-marker San Diego, California

Chipped windshield

No live person? Horrible. Went to someone else. Who answers right away. I went there 8 months ago always talked to a live person.
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