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Let me tell you the scoop from the inside. 1. The glass they use isn't any better than any other glass company. 2. The first price they quote you, isn't the bottom line price. 3. The "discounted" price isn't the bottom line price either as they have what is called...
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Anonymous
Anonymous

Inside scoop from a referral Safelite employee. Referral is where you make an insurance claim (if you have the appropriate coverage) instead of going over to sales (the above ...

#497103
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My wife and I have been customers of Safelite a few times over the years and were always very pleased with the service, however that has drastically changed over the sequence of events of the last few days. We had an appointment on June 30th to have our windshield...
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1.0
I didn't like
  • Disrespectful technician
  • Never showed up
#1087576
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Window broken by someone who followed me to a ast food Hamburger place & thought my bank bag had money in it. It did not. Had just made bank deposit. (At noontime, within couple of minutes they had broken the window, grabbed the bag which was out of sight & not visible...
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2.9
#1104955
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Safelite Autoglass - Terrible service

Safelite Autoglass
#1110169
1.0
Details
The windshield for my 2002 Jeep Wrangler was installed without the inside gasket installed!! The technician knew he didn't have all the necessary parts, yet installed it anyway!! I will never recommend Safelite...
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Safelite Autoglass - Do yourself a favor forget Safelite

Safelite Autoglass
#1117413
1.0
Details
Safelite lies and tried to jack the price of the glass that they said they couldn't get don't trust these crooks they will rip you off
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Safelite Autoglass - Safelite auto glass sucks

Safelite Autoglass
#1117408
1.0
Details
Safelite auto glass sucks after making an appointment with Safelite one day before my scheduled appointment I get a call from them stating they can no longer find the glass that I need the only one that they could find is back east and it's going to be $100 more than There original quote this company lies and tries to steal from their customers don't trust Safelite auto glass
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Safelite Autoglass - Replace windshield

Safelite Autoglass
#1044044
1.0
Details
2 wrong windshields were ordered and a third was broken upon delivery. Eventually install was completed. In a separate incident with same company, I had another cracked windshield to be installed. I showed up for the confirmed appointment and wrong windshield was ordered again. I'm currently waiting.
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If youre considering calling SafeLite for a repair of a damaged windshield or any other glass on your car, theres one short phrase you need to know which can save you money, time and aggravation. In this review of the SafeLite company, Im going to offer that piece of...
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1.0
I didn't like
  • Failed repair
#1063183
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Safelite Autoglass - Never again
I took my Jeep in for a tailgate window replacement. They fixed the window no problem. When they got done they told me they could not get the tailgate to latch. I said it was working when I brought it in. Then the manager told me its not their problem its a Jeep...
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Anonymous
MAD

I hate to defend safelite, but Chrysler does have latch issues on all their vehicles when they have glass breakage on lift gate

#1081907
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I'm not questioning Safelite's work. I DO want people to be aware of their policy to not install a windshield if there is even so much as a pinhole of rust-thru on the windshield bed. I have a TEN year old car, and needed my windshield replaced pronto for an long...
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2.5
#1105702
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Had a window replacement on my vehicle last month. Safelite called 30 minutes before the appointment time to cancel and re-schedule for a week later. Service tech replaced the windshield and left . Next rainfall the windshield wipers didn't work because he had to...
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1.2
I didn't like
  • Customer service
  • Response time for repair
#1099442
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I've been getting the run around for two months trying to get my broken window fixed. I've had Allstate insurance for more than 50 years. During that time I've only filed a few minor claims. Everything was fine until Allstate started using Safelite to handle their...
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#1107479
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Safelite Autoglass - Highway Robbery
I was quoted $493 to replace a windshield on a 2013 Lincoln MKS with rain and high beam sensors, and received an email with a $50 coupon after original quote. Total bill should have been $443. They charged a total of $792, which included $300 for labor to...
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1.9
#1070946
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Contact Safelite Autoglass

Mailing Address:
Safelite Auto Glass headquarters
2400 Farmers Drive
Columbus, OH 43235
Phone:
(800) 835-2257
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Took vehicle to Safelite to replace windshield. They got the wrong windshield and I had to go home until they got the right one. I was quoted $500 for a heated windshield which I paid for. I was checking my car insurance and found out they billed my insurance and...
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1.2
#1094987
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