BEWARE of Safelite Autoglass!!!!!!

467 of 498 Safelite AutoGlass reviews

I am a former employee of Safelite Autoglass, I was not fired or terminated.I worked for their Sacramento CA and locally here in the DFW area and quit my job there because of their poorly trained techs.

basically I got tired of cleaning up after people who had no business replacing auto glass, I WOULDN'T LET ONE OF THEM FIX MY BYCICLE to put it softly. A brief point I want to make is that I have the credentials to say what I am saying now with 10 years in the glass business management and installing. They manufacture their own glass and it is of very poor quality as an installer I had countless incidents of parts not fitting correctly or breaking during installation. I will keep it short by explaining the training these armatures are working with, they have a turn and burn process and put guys that start with no experience and train them for a 90 day period and throw them out on their own to fix your vehicle, are you comfortable with that?

Note the proper replacement of your windshield could be the difference between life and death, you airbags depend on your windshield to operate and in the event of a head on collision or vehicle roll over you could be killed by an improper replacement.

I have witnessed first hand that the adhesive they use is cheap and fails often, failing by not firmly adhering to the glass, trust me I am not a disgruntled employee by any means.I simply want people to do some research on safety and ask the right questions before choosing the company that will perform this service.

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Safelite Auto Glass
Review category
Service Centers and Repairs
review #171596 by
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Helpful? 11 Yes 11 29 No 29
Had the same issue 5 Yes 5
467 of 498 Safelite AutoGlass reviews
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Mar 16 #1128722

hey you are wrong about that they have you with a mentor until they think you are comfortable being out there on your own and if the tech isn't comfortable yet they should say something. Since you had the experience you should have said something to your manager.

0 0 Reply

Mar 10 #1125316

thats why we need union in the auto glass replacement business. they hender their employees from buying glass form their own customers.

1 1 Reply

Mar 23 #1132575

Union? Thats funny. Union hahaha

0 1 Reply

Jan 05 #1089174

I can assure you this isn't a disgruntled; being a former Safelite employee and Manager as well. I bet you are a current employee or Manager, even corporate trying to deflect from the truths that employees as well as consumers deal with on a daily basis. Its not about the employee, its not about the consumer, its not even about Auto Glass, its the bottom line with Safelite. They work people beyond their abilities and capabilities, stress and no quality of life. They want you to bleed Safelite, but will cut you loose quicker than anything. Trainees are not adequately "trained" and cut loose too soon nor have the backup or help needed, causing a bad name for the company and very good experienced technicians with the company. While I totally agree with the "former" employee and I have a good idea who he might be.... I will agree with the fact that they do use a very good quality urethane and primer, of all my years in glass 20+ they are the best materials have used at a company.

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Jun 26, 2015 #999860

My comprehensive insurance made arrangements for Safelite to replace a broken window against my better judgement. The kid arrived with a piece of glass that looked different from OEM glass in the other doors. This employee assured me he had experience replacing door glass in Mercedes vehicles. It only took five minutes to determine this glass technician has never removed a door panel on this type of vehicle. The employee got frustrated and damaged the laminate wood by prying on it with a metal tool without removing the fasteners. My door panel is destroyed and replacement parts are no longer in production. Safelite insists the door was already damaged due to their lack of automotive experience (and responsibility) by their glass technician. There is no question a lack of training and experience exists with a discount chain such as Safelite. Most of these companies hire anyone willing to work who has a clean MVR and background check. This does not make Safelite employees experts, but just cheap labor to sell their service to penny pinching insurance companies who don't care if your property has substandard repairs or gets damaged by this cheap contractor... The warranty states Safelite is not responsible for any damages except the glass, a completely worthless policy!

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Jun 02, 2015 #990583

You sound like a disgruntled employee with a bad attitude. I know first hand that the urethane they use does exactly what it is supposed to do and will keep the windshield intact in the car. I bet they are glad you quit, I bet you were bad for moral!

0 4 Reply

Dec 14, 2014 #915733 South Haven, Michigan, United States

I work for safelite today . 2014... They trained me for 5 weeks in a classroom and shop time and had to take several tests. The I had to work for 3 month, in shop, before I got a van. I am well trained.

6 1 Reply

Oct 27 #1233025

Thank you for your honesty as I am a store manager and take great pride in making sure my technicians know what they are doing and across the board Safelite has lass than a 2% warranty rate. Keep up the great work.

0 0 Reply

Nov 18, 2014 #902527 New Castle, Pennsylvania, United States

dude I been doing this for 16 years and work for them don't be salty cause you wanted to go home on a fri early and got an add on suck it up and deal with it buddy go find another glass co. that has what they offer.

5 1 Reply
Old W.A. Guy

Nov 12, 2014 #899194 Rockville, Maryland, United States

Wow what fun it is to stumble onto this page. A long time ago I cut my teeth at a full service independent glass shop, on the auto glass side. I spent two years there and moved on to a larger state wide independent auto glass shop for 7 years on the East coast with a one year stint between those six at LOF Auto Glass in Southern California ,when they installed, (yes that's right LOF now Pilkington had glass installation centers ). Then back to the East coast to Install and Manage for Windshields America, Owned by Belron. Belron Windshields America merged W.A. with U.S. Autoglass and re-branded it to form VISTAR for one year. Then Belron sold us to Safelite and signed a non compete in the U.S. for a few years.
After those few years passing Belron came back to buy Safelite keeping the Safelite name and most of its employees. Safelite fought lawsuits with Triumph Autoglass then Safelite bought them up too.
I lived, worked, and breathed all that through my career. Promises and future promotions with Belron Windshields America vanished with those mergers and acquisitions. And most of us former Windshields America Employees who made it through the first merger left the company when it sold to Safelite. Why? Because, promotions were gone with the management shuffle, Bonuses gone, Uniforms gone, installer workloads doubled to the point of being laughable that they would expect installers to do 15 windshields in 8 hours not including drive times.
And now we saw how
... Show more

2 2 Reply
Above average glass man

Oct 20, 2014 #887785 Myrtle Beach, South Carolina, United States

I read all of the negative comments made by some of you and I wonder what kind of technician you might have been. Good, bad or average... I have been with Safelite for almost 12 years now and in that time I have seen many highs and lows in the company. Currently and for about the last 5 years Safelite has never been better. I read comments made by former employees complaining that Safelite "watches" us to much and focuses on "numbers" to much. Why do you think they do this? I can tell you it's because we focus on the highest quality and customer service in the industry. Much of the verbage in those angry outburst are old industry terms that Safelite quit using years ago. NO company or individual auto glass installer uses more advanced or higher quality installation techniques and products than Safelite does. As far as under trained or low quality installers I'm guessing many of the disgruntled individuals on here are exactly that. Safelite has the most extensive training program of any autoglass company. Our training is above and beyond any national requirement. I have been in every aspect of this company and I assure anyone reading this that Safelite is by far the best auto glass replacement company in the world. I currently install for them and I couldn't imagine going anywhere else to do so. By all means shop around but I am supremely confident that Safelite is the best company for all your auto glass needs.

7 0 Reply

Jun 25, 2014 #831750

Thanks for your tip, this thing matters a lot while making choice of windshield i have also experienced bad effects of choosing wrong windshield.

0 2 Reply

May 20, 2014 #817375 Tampa, Florida, United States

I work for safelite now and they definately have their problems, thats for sure. HOWEVER, the products they use (with exception of Safelite windshields) are all very good quality. We use Sika which is the preferred glue of most. NEVER have I heard once of the glue falling off when properly applied. I understand that we have our problems, but if you are going to argue, be realistic and tell the truth GLASSMAN 234 .

3 1 Reply
Old Man

Nov 14, 2014 #900176 Mount Hope, West Virginia, United States

It's a windshield installation company...And you state everything they use is good quality except their brand of windshield??? That's funny!!! Hey everyone ! My glue is awesome but my windshield sucks!!!

3 2 Reply
Sauna City

Aug 16, 2013 #701007

Yesterday, I had Safelite come out to repair a star. Now, I have an 8-inch crack. I understand it's glass, and that glass cracks, and that an amount of pressure is required to suck out debris and squirt in resin. But now I need a new windshield in a brand new car. I should have left it alone.

0 2 Reply
Neftaly Sanchez

Sep 30, 2012 #549079

I work in hooksett, n.h for the moment, i'v worked at safelite for almost 3 years and let me tell you this place is a joke. its all about numbers, they rate you on everything. did he call you, did he wash all your windows, did he vacum your call. yeah i understand thats being pro but sometimes customers don't relize you done all the above and answer don't know. now you your numbers look bad, there goes your bonus. I got $1.63 raise in almost 3 years..what a joke (come monday i quit)

2 2 Reply

Jun 27, 2011 #305030

Glassman and the guy with the cute name, one says sika asap is junk and the other says dow is junk. Their the two best adhesives out. And Glassboy we're using asap+. I've been around longer than you, worked on the outside and now the inside of safelite. A lot of the stuff you about the company used to be true. But Sika??? I'll admit it was hard to used to coming from DOW, but it's stregth is far superior to DOW. Not that Dow is bad, it exceeds FMVSS but i'm sure i don't have to tell you that. All in all, I get it, you came through that company at it's absolute worst. You have every right to hate safelite for how they WERE. But don't blanket the current quality techs with your outdated insults.

4 1 Reply
mike hunt

Apr 20, 2011 #276559

Safelite is a joke owned by a foriegn company. The dow they use is garbage as is the glass and moldings. Their motto is just get the job done while using inferior products. They dont give a *** about their employees or them earnig a decent wage. At Safelite 40 hours does not exist. So unless you suck your manager off you are *** out of luck. AS I said the company is a total joke.

1 2 Reply

Jan 20, 2011 #238053

To correct the individual commenting on the time I worked for Safelite Autoglass. I worked for the company close to 3 years. I have been in the Glass Business for 11 years now. To address your question about the sealant being of poor quality, I did mention that the products the company used were of poor quality as well as most of the techs they employ being of poor qaulity. Do some research before being so quick respond with negative insults and comments. The adhesive they currently use is Sika ASAP. The adhesive I currently use is made by Dow Automotive, research both companies and you will find that the adhesive I use is the prefered adhesive by the vehicle manufacturer. So anyone willing to bring facts to the table when commenting will be respected. Ask around, Saflite techs are the laughing stock of the industry among the true professionals in the business. If you want to use Safelite it your business, you never know I may be the guy you call when you need it done correctly. Thank you have a nice day.

3 3 Reply
Old W.A. Guy

Nov 12, 2014 #899204 Rockville, Maryland, United States

What you are saying was true in my day. I did Autoglass for 19 years. As far as adhesives go I've used both and both are fine for me but I prefer the 418 HV.
In the middle of my career I had a customer Get into a head on collision after an install with 418 HV And the shield stayed where I put it.

0 0 Reply

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