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Safelite Autoglass - Never again
I took my Jeep in for a tailgate window replacement. They fixed the window no problem. When they got done they told me they could not get the tailgate to latch. I said it was working when I brought it in. Then the manager told me its not their problem its a Jeep...
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Anonymous
MAD

I hate to defend safelite, but Chrysler does have latch issues on all their vehicles when they have glass breakage on lift gate

#1081907
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I had a 10 inch crack on my windshield on my 2016 M-Benz GLE 350 SUV. before he starts his job i asked him to make sure he has the correct windshield and he confirmed that he has the correct one. Removed the cracked windshield, so far everything went good, now when he...
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#1081322
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Had a small defect in my windshield from a rock strike. Safelite "repaired" it, but it continued to crack once the weather got warm. Safelite then was supposed to replace the windshield but the tech was a no show no call. Finally got the tech to come (another Saturday...
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I didn't like
  • Never showed up
  • Did not do the job right
  • Didnt have the materials needed for the job
#1076696
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Safelite Autoglass Customer Care Review

Safelite Autoglass
#950447
Safelight tech stood me up. I received email to confirm appt & received text that tech was on his way with est arrival time but tech never showed up never call never heard from anyone
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Safelite Autoglass Car Repair Review

Safelite Autoglass
#921791
1.0
Details
Worst company for auto glass. Dont do business with them. Many customers including myself had a small chip on the windshield. They said they coyld repair it. They shattered the entire windshield. Of course. More money .rip off
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website

Safelite Autoglass Windshield Repair Review

Safelite Autoglass
#921453
1.0
Details
I took my custom '94 Chev c1500 from the paint shop to Safelite to diagnose a leak in a windshield that they had recently replaced. They banged and drug a tool cart or something down the passenger side chipping the paint and leaving surface scratches. When I brought it to their attention they denied it and refused to take responsibility. They also failed to fix the leak.
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Customer service
Product or Service Quality
Staff
Value for money

Safelite Autoglass Car Part Replacement Review

Safelite Autoglass
#865968
2.8
Details
Poor quality of promised services associated with rear window replacement. Minimal at best. Personnel friendly. Building location & condition poor. Parking inconvenient & inadequate.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
called safe lite about replacing the side widow on my new suv which is a special widow problem {1} tech was 2hr late no phone call nothing call service center to reschedule the time problem{2} once again no phone call tech just shows up okay so I waited about 3.50 hrs...
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#1073544
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Instructed by customer (me) to remove my commercial sticker and place in new glass or just save that portion of the glass. Instead he throws the whole glass away with my inspection sticker attached. Now my truck that I drive for a living is out of service and I am 3...
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1.0
#1071568
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Called them to have a small ding in the windshield fixed and when they left, they cracked the glass and did not say anything to me about it. I walked out to my car and saw it. Called them back immediately and it took them two days to come back and when they came back,...
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1.0
I didn't like
  • Unprofessional
#1071030
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Safelite Autoglass - Highway Robbery
I was quoted $493 to replace a windshield on a 2013 Lincoln MKS with rain and high beam sensors, and received an email with a $50 coupon after original quote. Total bill should have been $443. They charged a total of $792, which included $300 for labor to...
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1.9
#1070946
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If youre considering calling SafeLite for a repair of a damaged windshield or any other glass on your car, theres one short phrase you need to know which can save you money, time and aggravation. In this review of the SafeLite company, Im going to offer that piece of...
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1.0
I didn't like
  • Failed repair
#1063183
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On Friday june 16th safe lite was sent to my home to fix a small chip in my windshield, i was never told by safe light or the insurance company it was a possibility they would bust it, well they did and now want me to pay a 250 deductible for a 60 dollar repair. If i...
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1.6
#1062084
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Complete and utter FAIL! If I could the review would have NO stars! Scheduled windshield replacement, insisted on OEM glass, on 5/17. First no show 5/18, 2nd no show 5/19, third date 5/22 showed up brought the wrong glass, never communicated with me the customer any of...
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1.0
I didn't like
  • Service
  • Response time for repair
#1055825
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