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Summary of Safelite Autoglass Customer Service Calls

296 TOTAL CALLS
87% SUCCESSFUL CONNECTIONS
04:23 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact Safelite Autoglass to Ask about:

Product/ Service:

  • “Car window broken”
  • “Windshield is leaking”
  • “I have a little dime sized crack in my winshield on passenger side windshield my insurance company told me to call u”

Staff:

  • “Change service”
  • “Terrible service”
  • “Windshield having air bubbles and bad service”

Return/ Replace:

  • “Windshield replacement”
  • “Need windshield replaced”
  • “Tech left without replacement of windshield”

Activation/ Cancellation:

  • “Cancel appointment”
  • “Cancellation”
  • “Cancel”

Employment:

  • “To close out my 401k”
  • “Employment”
  • “Bad job”

Payments and Charges:

  • “Wrong billing”
  • “Payment”
  • “Bill”

Request for Information:

  • “Question on replacing instead of repair due to Maryland policy”
  • “I have a question”

Shipping and Delivery:

  • “Where is the tec.”
  • “To get the coupon code for online schedule”
  • “Complaint of delivery”

Website/ Application:

  • “Need help with application”

Refund:

  • “Refund needed”

Other:

  • “Really unhappy with the work”
  • “Change location”
  • “I missed my appointment”

About Safelite Autoglass

Top 5 Safelite Autoglass Products

Windshield Wiper, Windshield Installation, Commercial, Installation

Top 5 Likes about Safelite Autoglass

Friendliness off the tech, Were helpful, Friendly, Scheduling was easy and they showed up on time, Showed up on time

Top 5 Dislikes about Safelite Autoglass

Customer service, Disrespectful technician, Didnt have the materials needed for the job, Did not do the job right, Service

Top 5 Related Companies

Dieteren, Apple Auto Glass, Belron, Autoglass, Carglass

Summary

Safelite AutoGlass is an American company. Safelite AutoGlass is a wholly owned subsidiary. The company is a member of the Berlon US family of companies. Safelite AutoGlas was founded in 1947 in Wichita, Kansas. At the present time Safelite AutoGlass is considered to be one of the leading auto glass providers in the country. The company provides a number of quality auto repair and replacement solutions. Safelite Auto Glass offers twenty-four hours instant scheduling, in-shop and mobile service, quality materials and so much more. In addition, Safelite AutoGlass offers a number of different payment options.

Safelite Autoglass reviews and complaints

Safelite Autoglass is ranked 208 out of 2161 in Service Centers and Repairs category

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Safelite Autoglass Stats

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