Contact Safelite Autoglass Customer Service
Safelite Autoglass Phone Numbers and Emails
Toll-Free Number:
-
(800) 835-2257
Customer Service:
-
(209) 255-4337For Agencies
-
(800) 638-8958Report Mobile Phone Number Change
-
(800) 843-0288Safelite Direct
Safelite Autoglass Emails:
How to Contact Safelite Autoglass?
Most Popular Number:
| Total calls: 10 097 | Issues resolved: 294 | Last call: Dec 13, 2024 |
Safelite Autoglass Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Safelite Autoglass Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Safelite Autoglass is 8008352257. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 68% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Safelite Autoglass may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Safelite Autoglass Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Safelite Autoglass is 8008352257. 80% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 68% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Safelite Autoglass may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Safelite Autoglass mainly because of product/ service, request for information and return/ replace.
18% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Safelite Autoglass is OnlineHelp@Safelite.com. 86% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Safelite Autoglass Website:
Safelite Autoglass Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 8:00am - 9:00pm
Safelite Autoglass Customer Service Reviews
Windshield repair in time and ok - no issue with the installation. The billing error - dated February 9th, 8 month ago - Satellite billing me the full amount and not the insurance deductible has not been corrected until today.
Two personal visits to the shop and <4 phone calls from Geico, Satellite service and myself did not result in a correction. Promised phone calls from the shop that executed the repair are not happening.
The Covington Pike Safelite Store in Memphis is literally the most incompetent operation that I have ever encountered. In general, Safelite is a horrible company, with theor absurd customer service, poor workmanship, infuriating phone system that makes it impossible to talk to a live person, but the Memphis Covington Pike store takea the incompetence to the next level.
I had to have my windshield replaced twice due to incorrect installation, then they scratched the top of my vehicle during the second installation, then a few months later the trim pieces flew off my vehicle while driving down the interstate.
After taking the vehicle back to the shop, they indicated that they would order new parts and then contact me for an appt., after about a week I called and they had no record of this interaction at all.
Please avoid Safelite, if your insurance is paying, you can take the vehicle to
the dealership and get it done right. Safelite is an absolute disaster.
Water Damage and Mold Due to Improper Insulation.
Dear Autoglass Customer Service,
I am writing to express my extreme disappointment and frustration with the service from your Raleigh, NC location on Meridien Dr. After having my windshield replaced in my 2023 Toyota Tacoma TRD Sport 4x4, your team failed to properly seal the windshield, resulting in water damage to my electronics and mold/mildew growth under the carpet.
Despite my repeated efforts to address this issue with Jeffrey Hall, Mark Bjork, and Mary over the past 5 months, nothing has been resolved. I have obtained estimates for the repairs, but your team has been unresponsive and unhelpful.
I request that you take immediate action to:
Accept responsibility for the damage caused by your team's negligence and address the water and mold/mildew damage.
Sincerely, Ton Brogden
How Good is Safelite Autoglass's Customer Service?
Summary of Safelite Autoglass Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Safelite Autoglass?
Product/ Service Question:
- “Broken sunroof”
- “Technician failed to show up within appointment window”
- “Complain”
Request for Information Question:
- “Speak to rep”
- “Reschedule appt”
- “My upcoming appointment”
Return/ Replace Question:
- “Change payment type”
- “No one ever showed up for windshield replacement today between 8-2”
- “Replace window”
Staff Question:
- “Unsatisfied with service”
- “Service tech driving”
- “Apeak to a manager who was supposed to called”
Payments and Charges Question:
- “Payment”
- “Billing”
- “I’ve paid to get my window fixed over a month ago”
Website/ Application Question:
- “Noise after windshield installation”
- “Windshield installation issue”
- “Windshield installation”
Activation/ Cancellation Question:
- “Cancel appointment”
- “To cancel appt tomorrow the 27th Dec.”
- “I need to cancel an appt”
Employment Question:
- “5 months glass still not repaired and noy job completed”
- “Payroll”
- “Employment”
Shipping and Delivery Question:
- “Trying to get ETA on my windshield replacement”
- “To see about if they can get the glass”
- “Did not get the service I asked for”
Refund Question:
- “Refund”
- “Refund on non service”
- “Refund needed”
Account Question:
- “Locked out of account”
- “I can't get in contact with anybody all I get is an AI bot and it's not answering any of my questions I need to talk to a person”
- “Verify quote”
Cards Question:
- “Card Acceptance”
- “Gift card”
Other Question:
- “Front window breaks”
- “Repair windshield”
- “Glass repair”
Compare Safelite Autoglass Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
