Safelite Autoglass - Did not honor their warranty on their windshield
I want to recommend that no one use Safelite to repair or install a windshield.The company does not honor their agreement to repair or replace a broken windshield.
I had my windshield replace less than a year ago by safelite and a few days ago while I was driving home from work my glass starting making this cracking sound. The next day on my way to work I happened to look at the glass down near the windshield wipers and their was a crack in the windshield. I phoned safelite customer service and they setup an appointment for a technician to inspect my car to see if it was covered under warranty as a stress crack. After arriving very late to my job the tech informed me that it would not be covered due to something hitting the windshield.
I informed him that I knew for sure nothing hit my windshield. As we were talking he started jabbing my windshield with this tool and telling me this is the reason why it is not covered. When I felt the spot that he was poking at I said sir this was not like this, this morning. Before I left my home that morning I felt and inspected the glass to see maybe if something did hit it.
It was smooth and no dings and grooves. After he got finished poking and doing what he was doing I felt the area and it was rough and it looked as if something hit it. I called them the next day and they said that it was not covered and that I could get a second opinion from a manager at one of their sites.
To *** with safelite I will replace my glass but not with them.I know that nothing hit my car and I feel like they just did not want to honor their commitment to replace a defective windshield.
Monetary Loss: $203.