The crack they repaired last year didn't stay fixed. When I called and asked them to come and re-repair it, they said they couldn't repair the same spot twice.
They then offered me a new windshield (which they sell) for $300. When I passed on a new windshield from a company that didn't honor their guarantee, she offered to try to re-fix the same spot (for $85). Needless to say, when the guy gets here, I'm gonna pass.
Find another solution for your windshield, this company is a scam.
I see the responses the glass techs are posting, but hey, if this many people are all complaining about the same issue, it's hard to counter that.
Safelite sells new windshields and selling them is their goal. The repair process is a scam to get you into their web.
Review about: Safelite Autoglass Repair.