Safelite Autoglass - Didn't istall the OEM windshield which matches VIN. Tinting doesn't match original windshield.
I called Safelight Monday January 16, 2017 about replacing my windshield. The appointment was set up to take place two weeks later.
My wife went to the appointment and they didn't have the windshield. We scheduled the appointment again and they didnโt have the windshield when we arrived for the second time. Then they finally installed it on the third appointment February 8, 2018. I specifically asked to have the correct windshield installed from the OEM manufacture that goes with my VIN number.
They installed the wrong windshield and it didnโt have the same tinting as the original. I complained and they admitted they installed the wrong windshield. They said they would install the correct one on February 21, 2018. The shop called and said they canโt install the windshield because they still donโt have the correct one.
I followed up and they agreed to install the correct windshield on March 23, 2017. Before they installed the windshield I checked the part number and it wasnโt correct.
The tinting wasnโt correct either. The issue still hasnโt been resolved.
Reason of review: Not as described/ advertised.
Monetary Loss: $651.
Preferred solution: Deliver product or service ordered.
Location: 36300 Gratiot Ave, Charter Twp of Clinton, MI 48035, USA
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