If youre considering calling SafeLite for a repair of a damaged windshield or any other glass on your car, theres one short phrase you need to know which can save you money, time and aggravation. In this review of the SafeLite company, Im going to offer that piece of their corporate jargon to you and its going to be an absolutely free service to any and all of you who are reading this consumer review, with no need for any false lifetime guarantee.
The key phrase in the SafeLite vocabulary is: Failed Repair. Its how SafeLite describes what happens when one of their technicians screws up while trying to use their system for fixing your car. Failed Repair is also their primary corporate technique for prying much more money out of your pocket as a result of having made your car repair problem infinitely worse. Before I give you any details from my own experience with this company, let me offer a simple analogy to explain how this company operates.
For the purpose of this explanation, lets assume that SafeLite is a plumbing company rather than an auto glass operation. You have a minor leak in your kitchen sink that you want fixed, and because youve seen the companys advertising on television, you call SafeLite. They send someone to your home and after the technician works on the problem for about 15 minutes, your drip is five times as bad as it was before he arrived. He ends up saying, Thats the best we can do.
It happens this way a lot of times. Then he presents a bill for you to pay. Thats the classic definition of what they call Failed Repair. Its presented not as their problem, but yours.
Whats their recommendation now? Very simple. For a cost at least five times as much as their original estimate to fix your leak, theyll replace your entire sink. And if you put up any complaint, theyll show you a piece of paper stating the company policy; they will not provide any repair to the same area.
You have to replace your entire unit, not just ask for a competent repair of what they just worked on. In other words, youre screwed. Theyve damaged your hardware and are trying to make you pay up for the problem theyve just caused. In a case like this, who would you trust SafeLite to do that second repair at multiple times the quote for the original fix?
I wouldnt, and I have a feeling that none of you reading this review today would or should. The quote from SafeLite that got me to hire them for a quarter inch chip on my drivers side windshield was $154, which included a discount for my AAA membership. When that repair attempt instantly went into failure mode and the consequent damage made driving somewhat perilous, their corporate strategy was to push for a complete replacement of the windshield.at a cost which you can imagine dwarfed the original repair charge. As part of this new sales pitch, I was told they would deduct the $154 from the second bill.
So thats how SafeLife typically inflates their profits. Now you know. If you do decide to hire SafeLite for repair services despite what youve just learned, then Ill just wish you good luck. What Ive tried to do in this online review was to help you avoid the same kind of devious rip-off Ive been faced with.
You know the old wise Latin phrase, caveat emptor: Let the buyer beware. With SafeLite you need to be especially alert. I have requested that a manager or supervisor from SafeLite call me to discuss this complaint.
No call ever came in, an additional example of deplorable customer service from this company. Woody in New Jersey
Review about: Safelite Autoglass Windshield Repair.
Reason of review: Warranty issue.
Monetary Loss: $154.
Preferred solution: Full refund.
I didn't like: Failed repair.