214 views
New Reviewer
4 comments

I hate these guys the tech was smoking *** or something before the job.

He put it out when I came to his vehicle.

He never told me it could break or else I would have not done the work but serious Im still upset. I tried to call the company to see if they would understand the rep said sir its glass you should know.. Bla bla bla it was a bunch of bull!!

Now have to pay for a new windshield because he never warned me at all and on a 350Z its not a cheap window.

Thanx SAFELITE FOR NOTHING!! never use these guys EVERRRR!!!

Monetary Loss: $250.

Location: Washington, District Of Columbia

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

what kind of idiot are you? Why did you call them, wasn't your glass broken already?

Guest

If your really upset that you didn't have someone who had to tell you that a windshield could break. Your a complete ***.

Pete I Inw

H, most people aren't aware of the risks involved in windshield repair and there's nothing wrong with that. Making the assumption that they do is very ignorant and judging by the many complaints here about this problem, it's very damaging to the glass company.

It's a very simple thing to explain to the customer at the point of sale that the risks exist. Failing to do so is a discourtesy and unprofessional. I feel the only reason Safelite does not disclose this possibility to the customer is so they don't give the customer the option to decline the job if they're not comfortable with the risk. I explain to all my customers when they first call for a chip repair that a very minute risk does exist and I have them sign a waiver before I do the repair.

If they're not comfortable with either step, it's their option to decline and I don't pressure them. The goodwill I've just created gets them to call me when the windshield eventually needs replacement and that will pay more than a repair anyways.

Many of Safelite's practices are deceitful and this is just another one. Not disclosing risks is the same as lying.

Guest

Are you serious? You didn't know glass could break?

Safelite Autoglass Reviews

  1. 575 reviews
  2. 147 reviews
  3. 79 reviews
  4. 37 reviews
  5. 50 reviews
Safelite Autoglass reviews