2.2
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
1 comment

Anyone else have any issues with Safelite auto glass? I had them put a windshield in my Mercedes and it has leaked from day one.

They have sent the tech out several times and all he does is blob silicone on it. Called corporate and they direct me back to the manager at the Winston Salem store and even though I was told it had a lifetime warranty I was told there is no more warranty on it now.

The previous windshield didn’t leak, and now this one does. Not very professional to me.

Product or Service Mentioned: Safelite Autoglass Windshield Replacement.

Reason of review: Bad quality.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
h.kitchener
#1564036

When a replacement windshield continues to leak the best thing to do is take it out and replace it with a new one. Just dabbing silicone along the seams may/may not work for a time but is not a good and permanent fix.

There could be many things causing the leaks, eg., misshapen windshield, debris not removed from original causing a bad fit.

Obviously, Satellite doesn't wish to cover the cost of a new one and would rather just do a temporary fix with silicone. Best have another company do the new one.

You May Also Like