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Raceived a rock chip in th driver's side windshield near the rearview mirror. Took the car in as a walk-in and had to wait over an hour even though the shop was quiet and the repair staff was all just hanging around talking.

When they finally took the car in, the repair people were laughing and joking around. When I got my car back, it looked like someone slathered vaseline on the windshield on the spot that was to be repaired with the chip still fully visible.

I was not amused and contacted the manager, who said it was the best they could do. I will never use the shop in Bremerton, WA again.

Monetary Loss: $165.

Location: Silverdale, Washington

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Guest

ooh yea if your looking for a good windshield repair go to nwra website and find one listed there or go to delta kits and go to their windshield repair referral site and you will get a good repair also quick fixx is an up and coming replacement for safelite and the do a great job

Guest

I first wanna say your all wrong but yes a repair is to restore structural integrity to the windshield that is first and foremost but the repair should be 75% to 90% better looking cosmetically when safelite first started or at least when i first started with safelite in 98 they were all about good solid good looking repairs till they found out they were loosing money in replacement sales then they only teach half *** over priced windshield repair and when it fails they give you a warranty to replace the windshield but only if you use them and then they overcharge you for that and they also own one of the networks that the insurance companies use to contract the work and send themselves all the work if you have any questions or concerns please call me jason at 973-798-****

Guest

The windshield is broken.....period. All a repair does is try to prevent it from spreading, you are told that up front and you signed the work order telling you that. Cosmetically they all vary but it is not a miracle healing of a broken piece of glass.

Guest

Im just curious here. What was the temperature that day?

Often times the desk CSR will tell you the job will take 30 minutes. Windshields get hot and Ive seen them at close to 100 degrees on a sunny day where the air temperature is only 65. It can take anywhere from 10 to 30 minutes to let a windshield slowly cool to a workable temperature of around 75 degrees.

Further more chips dont disappear and Ive never undesrstood why anyone thinks it would. If you break a ceramic vase and glue it back together do you not see the crack where it was glued??????

Guest

I'm very sorry to hear that you're unhappy with your repair. The repair process is designed to restore the structural integrity of the glass without breaking the original manufacturer seal.

It is not a cosmetic fix, but instead a preventative measure against further damage.

Please call our customer advocates at 800-835-**** to discuss this in greater detail. Thanks, Jennifer

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