Most helpful review
New Reviewer

Do not get chips repaired.

To get a windshield chip repaired or not? That is the question! Option 1 - Do not get it repaired. Possible Outcomes 1. Nothing happens. 2. The chips spreads and you have to replace your windshield. Option 2 - Get it repaired. Possible Outcomes. 1. It works. 2. It...
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32 comments
#1777546

Just get a better insurance policy. It's not the companies fault that you have a $250 deductible.

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ID
#296030 Review #296030 is a subjective opinion of poster.
Location
Portland, Oregon
Loss
$250

Terrible service

Scheduled a home windshield replacement, 12-5pm. They never showed up! Gave them another chance and the same thing happened. No phone call, nothing. I live in Gallatin, Tn. and dont recommend this company to anyone!
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ID
#3863638 Review #3863638 is a subjective opinion of poster.
Location
Nashville, Tennessee
Preferred solution
Apology

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Verified Reviewer
New Reviewer

To let people know about their service

I took my 2012 Dodge Grand Caravan to have the passenger side sliding door glass replaced [broken]. They said it would be 45 minutes but they would call me. Three hours went by so I decided to call them. The service technician said the glass is installed but the door...
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ID
#3862970 Review #3862970 is a subjective opinion of poster.
Location
Mandeville, Louisiana
Pros
  • Friendliness off the tech
Cons
  • Never honored their agreement to fix it under warranty
  • Having my time wasted- no apology
Loss
$250
Preferred solution
Full refund

Issue with windshield replacement

Intermittent wipers not functioning properly. My complaint is also, it took several days and several attempts to get in contact with Safelite. Then I'm told Safelite does no longer do mobile replacements in Athens, Tn.. A mobile replacement was done in Athens on 4/1/22.???
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ID
#3858082 Review #3858082 is a subjective opinion of poster.
Location
Athens, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No customer service

The automated system is terrible. There is no option to get a live agent on the phone. You would have to drive to a location. I needed a sun roof glass and the website doesn't even offer the option. They can't spend the money to actually have a real person. Took my business elsewhere.

User's recommendation: Drive to location if you need help or call someone who answers the phone.

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ID
#3857878 Review #3857878 is a subjective opinion of poster.
Location
Wethersfield, Connecticut
Preferred solution
Get live agents.

It’s been almost a month since I got my window fix

Its been almost a month since I have gotten my window fix. The location here in Maryland has very poor customer service, dont answer the phone at the location and is very rude to customers. I got my rear driver side glass fixed on July 18 and still waiting to get my driver side fixed. They canceled both my scheduled dates to get it fixed then told me they will reach out to me whenever they get the glass in and its been over 4 weeks now. I called multiple times no one answered. This service and the people have bad customer service

User's recommendation: I will not recommend no one.

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ID
#3840892 Review #3840892 is a subjective opinion of poster.
Location
Bowie, Maryland
New Reviewer

Bad phone service

I call to report after getting my windshield fixed my rearview mirror is falling off I was put on hold and never got back to

User's recommendation: Nope.

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ID
#3837622 Review #3837622 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Loss
$250
Preferred solution
The job finished
New Reviewer

Customer Service, Dependability, Truthfullness in Business practice fall short

First windshield was not an OEM product which was authorized by my insurance company Second windshield was broke. Call to complain manager unavailable and no assistant only a tech/who is acting manager, who had no real clue how to deal with a customer. Another tech...
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ID
#3837378 Review #3837378 is a subjective opinion of poster.
Location
Kennewick, Washington
Service
Safelite Autoglass Windshield Repair
Cons
  • Customer service is poor
  • Product not supplied
  • Added poor info
Preferred solution
The corporate offices say they are working on it. There summer vacation at the coast has been ruined. It would be the first vacation I was taking with them alone since covid and their grandfather's death. . Sad.

Service was unacceptable

We had a appointment for 8-7-22. First the time was 8-9 am then it was from 12-5 pm. Not a phone call a text or even a kiss my *** We cancelled the appointment and went else where and if that wasn't bad enough the business I contacted was 234.00 cheaper than the quote we got from Safelite and that includes installation at my home. This was the WORST SERVICE YOU COULD IMAGINE. If there was a rating below the 1 that's what I would have given Safelite.

User's recommendation: Find a different place to do your business.

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ID
#3835348 Review #3835348 is a subjective opinion of poster.
Location
Osage Beach, Missouri
New Reviewer

Need service of glass replacement of 2006 Lexus suv

First of all nothing got resolved I never got to speak to anyone This is TERRIBLE This service needs to improve I honestly positively do no absolutely do not get it This is crazy So so crazt
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ID
#3831705 Review #3831705 is a subjective opinion of poster.
Location
Hollywood, Florida
Preferred solution
I need service… I need to book an appointment… it’s been impossible reaching anyone

Horrible

My tech was nice but she destroyed my car. Michigan had lots of rain this week. I asked the tech three times if we should move my car down the road to my moms since her home has a garage my condo does not. She said no we are okay. 4 hours later my car is now at the dealership with major water damage, electrical not working, car smells, seats are destroyed and we all know once I get the car back it will continue to have non stop problems. Sick to my stomach. My car was in perfect condition until the tech showed up.
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ID
#3827401 Review #3827401 is a subjective opinion of poster.
Location
Novi, Michigan
Pros
  • Did more damage than good

Customer service

Hello, this is now my second email I am sending you because my first email that was sent over two weeks ago was not addressed. I had an appointment Friday, July 22, 2022 at your St. James, Long Island location. I was told to drop it off by 10:00 A.M and that it would...
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ID
#3826582 Review #3826582 is a subjective opinion of poster.
Location
Brooklyn, New York
New Reviewer

I have an air leak

I scheduled an appointment and installer showed up an hour before I got off work so I had to wait 30 minutes for him to finish his job then I have a leak in my windshield I called scheduled an appointment waited for them to show up they did not show up I called to reschedule another appointment but they're not able to fix up 2 days from now not very happy waited around for no reason Wouldn't recommend

User's recommendation: Find Another company that does better work.

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ID
#3823053 Review #3823053 is a subjective opinion of poster.
Pros
  • See above
Cons
  • No showed multiple times
  • Response time for repair
Loss
$140
Preferred solution
Let the company propose a solution
New Reviewer

The worst company EVER.

Safelite Autoglass - The worst company EVER.
Service guy did a mistake of making the windshield crack from 1/2 inch to 2 1/2 feet And company wont answer the calls. Do not use this company. I used them twice and it is a disaster.

User's recommendation: Do not work with this company. They do a very poor job and I have used them twice. Try finding a dealership that does the job. I was able to get it done with a BMW dealership and the job was PERFECTLY DONE.

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1 comment
#2228419

Bad company

ID
#3822528 Review #3822528 is a subjective opinion of poster.
Location
Irondale, Alabama
Cons
  • You suck
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer

My appointment was changed. Why?

My appointment was to be scheduled at my home and on the confirmation it's at a service center please correct this as I need to work from home the day of the appointment and can not sit in a service center for 3 hours Please have an agent call me to update my appointment to 8 Beech Ridge Road Otis 04605 2**-**5-6274
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ID
#3821214 Review #3821214 is a subjective opinion of poster.
Location
Ellsworth, Maine
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

High price and no response to emails

Received online quote. Tried to email and call to see if there was anything that could be done to change price. No response after several attempts. Safe lite was the highest of all my quotes from 5 different glass companies. I will not recommend or use safe lite for any future auto glass repairs or replacements.

User's recommendation: Do not use.

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ID
#3819172 Review #3819172 is a subjective opinion of poster.
Location
Painesville, Ohio

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