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windshield glass safelite service car auto glass customer repair customer service appointment
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To get a windshield chip repaired or not? That is the question! Option 1 - Do not get it repaired. Possible Outcomes 1. Nothing happens. 2. The chips spreads and you have to replace your windshield. Option 2 - Get it repaired. Possible Outcomes. 1. It works. 2. It...
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31 comments
#1777546

Just get a better insurance policy. It's not the companies fault that you have a $250 deductible.

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ID
#296030 Review #296030 is a subjective opinion of poster.
Location
Portland, Oregon
Loss
$250

Dissatisfied with phone and online system

Could not get connected to a local shop or real person. To ask a quote or schedule an appointment!! I drove to the hutch shop and got great customer service.
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ID
#2605698 Review #2605698 is a subjective opinion of poster.
Location
Kansas City, Missouri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tech did not show

Was scheduled for windshield replacement this morning. Waited 4 hours and they did not show up for the repair work.

User's recommendation: Try someone different.

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ID
#2605337 Review #2605337 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Problem with install

Technician (Chris) scraped my door sill on drivers side and left my interior dirty from window seal replacement. Had my fenders and hood all dirty from dirty hands. Very unprofessional. Do not use this Safelite location.

User's recommendation: Do not use.

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ID
#2603471 Review #2603471 is a subjective opinion of poster.
Location
Saint Joseph, Missouri
Service
Safelite Autoglass Installation
Loss
$100
Preferred solution
Full refund
New Reviewer

Appointment

I have two windows that need to be fixed and replaced my insurance set up the appointment I want to know if we had an ETA of the technician coming
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ID
#2600454 Review #2600454 is a subjective opinion of poster.
Location
Williston, Vermont
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund for windshield repair

I was due a refund of $118 for the windshield repair work that was done. I contacted my insurance company and had the entire windshield replaced and had to pay a $500 deductible. Therefore I am requesting the refund of $118 for the chip repair that was done prior to the replacement.
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ID
#2595345 Review #2595345 is a subjective opinion of poster.
Pros
  • Fast and accurate
Loss
$118
Preferred solution
Full refund

Did not get service

Can't get service at all and that ideal of make your request on line is a real bad ideal for all your potential customers is not good! Some of us still like to talk to live people to set up a service. But I'll just go elsewhere!
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ID
#2595199 Review #2595199 is a subjective opinion of poster.
Location
Montgomery, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
This Wednesday will be my fourth appointment for windshield replacement. The techs keep showing up with the wrong windshield. The third time someone was smart enough to call the Fiat/Dodge Dealership to verify glass number. The correct number was given and Safelite...
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ID
#2593132 Review #2593132 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Become a partner

I have been trying to get in touch with the management to get information about how to become partner of Safellite AutoGlass.
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ID
#2588451 Review #2588451 is a subjective opinion of poster.
Pros
  • Website was easy to use
Cons
  • No show
Preferred solution
Information
New Reviewer

Very rude employee, I would not want him to represent my co.

Your car #19368 just about ran into me not watching where he was going. Tried to change lanes and did not look off westwood in Richmond. I drive for Hanover County Special needs division. After getting into the correct lane, the gentleman flipped me off.
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ID
#2584709 Review #2584709 is a subjective opinion of poster.
Location
Brookland, Virginia
Cons
  • Zero response from their customer service
  • Service

Witness to reckless driving from a car of this company

While driving down Jackson rd. at approximately 12:30 on 06/02/21 I witnessed a driver with the license plate number of 7SND687 recklessly driving. The gentleman has long hair and was swerving between the road and using passing lanes inappropriately.
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ID
#2584098 Review #2584098 is a subjective opinion of poster.
Location
Milpitas, California

Tech broke hood latch

The tech showed up to fix my windshield and called me because he couldn't get the hood up. Before the tech had come there was nothing wrong with my car until he touched the latch and broke it. My car is a 2019 and I just bought the car in October of 2020 so it is fairly new so why am I stuck with two things broken now. When I called my insurance to complain they called Safelite customer service where they did nothing but blame me for the cause witch is bad customer services. I will never use this service again and not refer anyone to there services!! theythey

User's recommendation: use another service.

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ID
#2582415 Review #2582415 is a subjective opinion of poster.
Location
El Cajon, California
New Reviewer

I have an order for service today

A tire from an 18 wheeler hit my windshield and shattered it after and car hit it and flew back and hit my car
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ID
#2581495 Review #2581495 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Details on payment and appointment

I need to talk to someone regarding my appointment today. What precise time will they b there? Wat do I owe after insurance covers deductible?
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ID
#2581410 Review #2581410 is a subjective opinion of poster.
Service
Safelite Autoglass Installation
New Reviewer

Dangerous drivers

Your car #19368 just about ran in0 to me not watching where he was going. Tried to change lanes and did not look when merging onto westwood in Richmond. I drive for Hanover County Special needs division. If I had, had a child in the car at a time this could of caused a seizure, or other behaviors. I had to swerve to the left to avoid an accident. The man in the car through his hand in the air, like he was flipping me off.
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ID
#2573484 Review #2573484 is a subjective opinion of poster.
Location
Fort Eustis, Virginia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No show No call

Safelite Autoglass complaint: "I ve been waiting about 2 weeks for the excavator to come in for you guys to repair my window. I was scheduled for y all to come today between 8:00 am and 12:00 noon but no one showed up or called. This is so unprofessional and unacceptable."

User's recommendation: Beware of this company scheduling appointments and not showing up or calling to give you an update.

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ID
#2565812 Review #2565812 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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