Safelite Autoglass Reviews

I recently had a windshield replaced on a 2015 Audi Q7. After speaking with the technician, who was courteous and professional, we decided that it would be best to move the car across the street to a vacated business parking lot to do the work.

The car had no issue with any of its functions, nor did it have a check engine light on. The windshield replacement took about 1 ½ hours. The technician explained the work that was done and instructed me to wait at least 30 minutes before driving the vehicle. After four hours I decided to start the vehicle and move it back to my home.

As I approached the intersection leaving the parking lot, I panicked when I realized that I had no assisted brakes. I almost rolled into the intersection but eventually managed to pull the car back into my driveway. During that time, my check engine light came on. The following day I had the car towed to Midas.

I described the sequence of events with the mechanic. I would have to pay a standard diagnostic fee of $189 + taxes, totaling $202.10. After roughly 30 minutes, I was told the good news that the problem was resolved. The vacuum hose leading to the brake assist was disconnected under the cowl of the newly installed windshield.

I contacted Safelite's line concerning issues with work. Chris from the Chicopee, MA store reached out to me. Chris was also courteous in dealing with me but firmly explained that there would be no reimbursement as "You can't prove that we did it." He also said that had I called the help line he would have sent someone out to troubleshoot. This is ironic because during the conversation, he said that it's not possible that my brakes would be affected by the installation, so it was contradictory when he said that he would have sent a glass technician to troubleshoot my brakes.

Glass technicians are not car mechanics. A system diagnostic HAD to be done first to isolate the issue. This letter isn't to question the skill of the installer; it is about integrity. Things happen in business, but remedying the issue is just as important as the quality of the work being performed.

It is no coincidence that Midas found the issue with my brakes underneath the windshield cowl where the work was done. I would not inconvenience myself by calling a tow truck to a mechanic's shop so that I could be reimbursed for the same amount that I paid to have the work done. What's even more troublesome is that someone would rather preserve the image of infallibility than resolve the issue.

This would not be an email to Safelite had the car been involved in an accident or worse resulted in the loss of someone's life due to something that should have been a standard procedure. This issue would then have been an issue of serious negligence.

Dear Safelite,

On August 8, 2026, I brought my vehicle to your establishment to replace the right passenger window. Upon presenting my vehicle to Safelite representatives and waiting in the designated area, the technician informed me that the window had been installed, but the line was still being reestablished.

Approximately thirty minutes later, the technician returned and indicated that the line was still being reestablished.

Despite my continued presence in the waiting area, the technician approached me again and informed me that the line could not be reestablished. The technician further explained that the motor and regulator must be replaced. To facilitate this replacement, the technician taped the glass in place, secured the door with a screw, and disconnected the power to the motor, preventing any movement.

The technician informed me that the replacement parts would take approximately one week to arrive, as they are sourced from Subaru. Subsequently, I received a call from the insurance company, which informed me that the motor and regulator would be covered under the comprehensive coverage plan, and I would be responsible for paying a deductible.

Given the technician's instructions and actions, I was unable to return my vehicle to Safelite.

Consequently, I contacted the dealership and scheduled an appointment for the vehicle's repair. Upon inspection at the dealership, it was discovered that the regulator, motor power cord, cable line, and vapor barrier cover had been severed. According to the dealership's terms, this voided my warranty, rendering me ineligible for coverage.

I have filed a formal complaint with Safelite, asserting that the technician intentionally cut the power to the regulator and motor, as well as the vapor barrier. This action voided my warranty, thereby placing Safelite in liability for the damages and necessitating a refund.

Attached to this letter are invoices and receipts detailing the costs incurred.

Sincerely,

Ian L.

Mandrew-Prendergast

I have receipts to attach, but could not. Please let me know how to do it.

Hello!

I have just had a very negative experience here on Oahu, here in Hawai'i. I scheduled the appointment below on August 10th. I received reminders up through this morning, text messages to confirm, etc. Today at 11:00, I was contacted by a young lady letting me know that the tech that does mobile services doesn't work on Saturday. Not that they were sick or something happened to them preventing them from working today; literally, that the tech never works on Saturdays. Then she said we could do a walk-in at the physical location. Mind you, this is two hours before the appointment window is set to start. The lady then proceeded to blame the mainland corporate office as they do the scheduling, and the local office never knows, etc. There was no explanation of how I continued to receive reminders through this morning and the lack of urgency to call me as soon as they knew there was a mistake with the appointment. The casualness and unapologetic, uncaring attitude about the situation prompted me to ask to speak to a supervisor or manager. I was then hung up on. I called back, and someone different named Owen answered the phone, said he was the manager, and reiterated that it was a corporate problem/mistake and there is nothing the gentleman was going to do to stick to the agreed-upon appointment today. I explained that I scheduled on a Saturday at home for a reason. My wife and I work during the week and need to have the appointment on a weekend at home. No apology, no understanding, just a 'yeah, so were you going to bring the car down here or not?' I asked Owen for the lady's name I spoke to at the beginning who hung up on me. He refused to give me that. I explained that I would be contacting the corporate side to let them know the customer service I have received. His response was 'ok. They are just going to let me know.'

Is this the service that is to be expected from your company? It was a wild experience. The casual/uncaring attitude was pretty crazy. As someone who works for a corporation, I get that there are mistakes made by the corporate structure. Taking zero accountability and hanging up on someone is something I expect will be addressed by the corporate structure they blamed for the whole situation.

We have been scheduling our entire weekend around this appointment. My wife had to miss my son's basketball game to stay home for an appointment that was never even going to happen! Like, they knew locally it was NEVER going to happen today, and no one said a word until two hours before!!

Someone please make this make sense!!!

I do not like to write negative reviews because I feel that people try and do the best they can. However, Im so upset by Safelites poor customer service, I have to say something.

I have been a long time customer of Safelites. They have replaced windshields and fixed several rock chips for me. We live in Colorado, the rock chip capital of the world. I just replaced my windshield 3 weeks ago.

I got a huge rock chip yesterday. I wanted to talk to Safelite on the phone to see if I could come by, without an appointment, for them to tell me if it could be repaired or would have to be replaced. This is when I discovered you cant talk to a person at Safelite. I could not get past the AI call police.

Then I tried the AI chat box online. They were of no help either. Given that Ive gone to Safelite probably 10-15 times over the past few years I just wanted to talk to a person about this situation.

If you dont care about talking to a person and doing everything online, Safelite is ok. If you want to talk to a person, do not use Safelite.

I am writing to formally address a series of issues regarding the windshield replacement and calibration for my 2022 Audi Q7. My wife, Kemche Michalic (860-517-****), originally scheduled this appointment for June 2, 2026, at your Waterbury, CT location.

During that initial visit, I encountered significant issues with the manager, Jocelyn. Although I filed an official complaint, I feel it was disregarded. Jocelyn originally told me there would be no charge for the windshield due to the complications and the fact that I had to return because the calibration failed. However, when I returned on July 6, 2026, she retracted that statement.

While she offered a discount, she insisted on payment; I paid at the time simply to avoid further confrontation, though I believe the original agreement should have been honored. Furthermore, the technician who performed the calibration informed me that a clip was broken during the process. I was told Jocelyn was sourcing a replacement, but after waiting over a week, I have received no update. She has not answered my calls or returned my messages.

I am officially requesting that my vehicle be restored to its original condition. I would like this matter rectified as soon as possible.

Please contact me at 860-517-**** to discuss a resolution. Paul Michalic