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Safelite Autoglass - Questions about glass

Replaced my windshield with a cheap non factory tinted windshield.
1.0
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#1358387
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Windshield Ins. Claim... set appt for two days later. Tech called to say glass was scratched. Ok good deal, he ordered another one for later that day. Called next day before appt time to say that glass was also scratched. Hmmm... noticing a pattern here. They...
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#1358191
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Safelite Autoglass - Recalibration fail

Safelite tried to recalibrate my ADAS system 5 times all times resulted in failure. Took vehicle to dealership, who states that system can’t be recalibrated because it’s damaged and needs replacement . Called Safelite regarding issue, they stated that they will take care of it and fix the issue, over 1 month later.... nothing!!!!
2.0
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Website
#1357811
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@GEICO I am super upset with your partnership with @safelite. I called to report a glass claim and Safelite came to change out the glass. (They also had changed it out in 2012) After taking it out, they said there was rust and they could not replace the glass if there...
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#1354529
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I had a tech come out to repair a small crack in my windshield and he "guaranteed" the work. A few months later the crack has spread. I call customer service and all I got was an agent that had only attitude and not helpful. They send another tech out to come look and...
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1.0
I didn't like
  • Having my time wasted- no apology
  • Unorganized
  • Not helpful
#1354496
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Safelite Autoglass - Terrible , was put on hold and hung up on

had windshield replaced in greenville nc your staff lost keys to my house and keys to vehicle 3 qeeks ago.
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
Website
#1353700
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I managed to hit my F350’s power sliding rear window with a rock from a *** eater. The price for the little was ridiculously high but what are you gonna do. It took about a week for Safelite to get the window in and I took it to shop on a Saturday for a approximately 4...
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4.0
#1353025
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3 cancelled appointments later and all I have to show for it is a (still) cracked windshield and excuses. 1st appointment they brought the wrong windshield. Now they blamed my insurance company even though they had the VIN#, make model and year of my car. 2nd...
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1.0
#1352337
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I had my windshield replaced at the Toms River, NJ location and would never recommend them! First, my rearview mirror shook around like crazy so I took the car back and they supposedly fixed it. Well it is somewhat better, but still shakes. Second, I had some broken...
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2.4
#1347652
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Contact Safelite Autoglass

Mailing Address:
Safelite Group, Inc.
7400 Safelite Way
Columbus, OH 43235
United States
Phone:
(800) 835-2257
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Safelite Autoglass - Very poor service

Ordered a windshield came out for chip repair, rescheduled me for following monday got a cal that tech. Called in sick said they could replace at location. Was put in hold on 2 seperate occassions for 15 min. Finally told me they couldnt seem to find my windshield. Called another place got in same day out the next morning. Will never use safelite again
1.1
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1346572
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