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I had an appointment scheduled for Safelite to come and replace my cracked windshield on Saturday, May 20th. Due to (by their count) four call-outs on that day, they rescheduled the appointment for the following Tuesday. The tech came out and replaced the windshield on...
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1.5
I liked
  • Corporate guy who helped me
#1052832
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Im not sure why safelite schedules appointments because they will not keep them and they schedule them to what meets their needs best not the customers. Waited all day for tech to arrive after they rescheduled appointment 3 times! When tech arrived they wouldnt replace...
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#1043837
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Beware for Safelite Van license plate 287-DHL or 287-OHL, it's one of the two for sure. On 4/20/17 around 1700 hours I was headed South on 95 in Volusia County Florida and attempted to pass a Safelite truck with all the markings, when the driver sped up and block me...
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#1037465
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Short Review on April 10, 2016

Safelite Autoglass
#827229
Not a complaint but through my own stupidity I just discovered that the rear passenger door that you replaced the window and mechanism does not lock!! Tab Bray/ Spokane Wa
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Other Product Review

Safelite Autoglass
#766515
I gave my credit card info to a safe lite agent over the phone, in order to get an appointment. 2 days later, I had fraud charges in Florida and I live in Washington state! You have a problem Safelite. Do not give any credit card info to this company
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Safelite Auto Glass Windshield Replacement Review

Safelite Autoglass
#739681
1.2
Details
I had my windshield replaced by safelight in nh. Well just to let everyone know this company damaged my dashboard of my car and they are telling me because it's a 92 model that they aren't fixing it. I am having to pull the company into court to get the damage fixed. All they wanted to do is give me a refund witch don't come no were near the cost of the dashboard repairs.
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Customer service
Product or Service Quality
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Value for money
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Safelite Autoglass
#710653
Never ever never ever go to them. They won't even say sorry when they the one that mess it. I had to go back three times.
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Safelite claims to give you a warranty, but when you go to get a warranty repair/replacement, you will only get the run around. I had my windshield replacement from a crack sustained by a rock. When the tech got the entire new windshield in, he noticed a slight crack...
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#1036364
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I call them on a Sunday afternoon for service on the windshield of my car.. everything was fine until they ask for my policy number.. I didn't have it ...so I told them I would call them back with it.. 5 minute later I call back with the information.. they setup a time...
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Anonymous
Anonymous

You did not miss anything they repaired my windshield and did a *** poor job!

1.7
#1029251
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Had safelite come out and repair a very small ding in our 2016 Kia Soul, the technician told my husband he would not have any issues with it spreading or anything and it was guaranteed for life. Well today the little ding that they fixed spread and now there is a big...
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1.8
I didn't like
  • Being informed incorrect information
  • Not standing behind their work
  • Bad customer support
#1025601
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That's the only way I can explain what I witnessed being done to a simple little rock chip on my windshield. I have had plenty of these fixed before and "Never" saw them take a razor blade 90 deg to the window and scrape back and forth with a fair amount of pressure on...
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#1018248
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I made the mistake of Safelite come to repair a less than dime sized chip on my windshield. Minutes later the whole windshield is cracked. In all my years of having chips repaired I have never had this happen. Of course I have never used them either, and NEVER will...
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Anonymous
Gl***man19

When our company does a repair we advise them that is structural not cosmetic. Also, I equate a repair to a snowflake. No two are alike & no matter how many that have been rep...

Anonymous
Trav

You where informed of that possibility and still chose to repair. Thanks.

1.0
#1015307
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They talked us into also having our windshield wipers replaced. Came to my office on time, replaced windshield, bent one wiper & said they would be back tomorrow to replace. They didn't show up and they didn't call to tell me they weren't going to show up. Wouldn't...
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#1007463
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I had my windshield replaces on my '05 Chrysler Pacifica. The first windshield that was installed was defective in that it had optical distortions in the middle of the glass and along the entire bottom edge. The windshield was promptly replaced and the service was...
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Anonymous
Anonymous

We use the same glass every company uses. There is always distortion on the very bottom edge of curved glass. Easy solution is to not stare at dash while driving. Thank you.

4.5
I liked
  • Friendliness off the tech
  • Were helpful
  • Scheduling was easy and they showed up on time
I didn't like
  • Product quality
#1006978
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