Product: Safelite Autoglass Customer Care Clear all filters (19 of 19 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
There was supposed to be a technician from Richmond Va at my house from 8-Noon to replace a broken truck window but at Noon no one had shown up or called.I called my insurance company who said the manager of the location would call me but never did. I left my house and...
Read more
1.0
Product
Safelite Autoglass Customer Care
I didn't like
  • Having my time wasted- no apology
#1094393
Reply to reviews
I call them on a Sunday afternoon for service on the windshield of my car..everything was fine until they ask for my policy number.. I didn't have it ...so I told them I would call them back with it.. 5 minute later I call back with the information.. they setup a time...
Read more
Anonymous
Anonymous

You did not miss anything they repaired my windshield and did a *** poor job!

1.7
Product
Safelite Autoglass Customer Care
#1029251
Reply to reviews
Called Geico 8am and was told that Safelite would be out between 12 and 5.Got numerous confirmations from Safelite saying that they would call before they got here by 4 o'clock I still had not heard from them, so I called them and I spoke with the technician Nicholas....
Read more
1.0
Product
Safelite Autoglass Customer Care
#977350
Reply to reviews

Safelite Autoglass Customer Care Review

#950447
Safelight tech stood me up. I received email to confirm appt & received text that tech was on his way with est arrival time but tech never showed up never call never heard from anyone
Comment
Show
We spoke with michelle who took down all the wrong information and refused to get a manager on the phone.We called back to be transferred seven times to different people and departments. We spoke to Angie, michelle ,michael, mary and stacey. this was over and invoice...
Read more
Anonymous
Trav

Lol. Giant glass is safelite. Thank you for suggesting us.

Anonymous
Anonymous

Safelite and Giant are the same company - a takeover from a year or two ago

Product
Safelite Autoglass Customer Care
#972545
Reply to reviews
Safelite Autoglass - Refused to install window and took pics inside my home w/o permission
The technician called me to meet him at my home, so I left work.He showed up and said he couldn't replace the window because of a couple of small rust spots. I live in Michigan and that is common. The company and tech never asked me about this before wasting my time,...
Read more
Josh123
Josh123

Exact same experience I had with them, will never recommend Safelite to anyone!

Anonymous
Anonymous

There are a lot of rust spots and don't appear very small. Rust would interfere with the glue for the new windshield install and wouldn't have worked

1.0
Product
Safelite Autoglass Customer Care
I didn't like
  • Customer service
#918787
Reply to reviews
Called safelight to have a windshield installed.I did say installed in new windshield frame on jeep yj. this was on a monday and i was paying cash. was told the next day they could come out was the that firday. so i took the day off with out pay. Guess what at around...
Read more
Anonymous
Gl***man19

Our company would have done on the same day. Safelite is our best competition.

Anonymous
Anonymous

So, why don't you find a good, reliable independent shop that really cares about customer service and who will be glad to fix your windshield in a timely manner?

Safelite Autoglass Bismarck, Arkansas
Product
Safelite Autoglass Customer Care
#913014
Reply to reviews
Safelite technician said he'd be there between 8 and 12 he showed up at 11:45 and then we couldn't drive the car so our whole Saturday waiting for this, when they should have just rescheduled for another day.THE worst part is the technician scratched my car leaning on...
Read more
Anonymous
Anonymous

It sounds like a mistake to me. First of all, he was within the time frame as stated. They give you a flyer that states do not drive the car for an hour, this is for your bene...

2.0
Safelite Autoglass Greenville, New York
Product
Safelite Autoglass Customer Care
#912511
Reply to reviews
Safelite auto glass, i wont use that company any more at all, and i tell to any one to stop dealing with them, they charged my 2 times more than other auto glass and even they used the cheapest quality glass on my acura tl. i can see lot of waves and shade middle of...
Read more
Anonymous
Anonymous

"Choise" lol

1.1
Product
Safelite Autoglass Customer Care
I didn't like
  • Scam
#783383
Reply to reviews
I have used Safelite previously to replace the windshield in one of my vehicles a couple years ago. They did a great job. They were on time and did a good install. This time I was not so lucky. I originally had an appt. for a Thursday Morning. They called me the...
Read more
1.3
Safelite Autoglass Vass, North Carolina
Product
Safelite Autoglass Customer Care
I didn't like
  • Customer service
#736249
Reply to reviews
The slider window in my Ford F150 got broken and had to be replaced. My insurance company directed me to Safelite. The guy arrived just within the window of appt time they give you. He was running late, got lost looking for the right place and arrived in a hurry and...
Read more
Anonymous
Gl***man19

Get a good lawyer. Safelite has tons of them

Product
Safelite Autoglass Customer Care
#640796
Reply to reviews