Product: Safelite Autoglass Customer Care Clear all filters (23 of 23 reviews match)
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Never showed appointment charge my credit card
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Anonymous
Timothy R Stafford

I had an appointment on Friday April 27 2018 morning between 8 am and 12 am, I work night shift I have to go at 3pm so I chose that schedule to be sure the windshield has time...

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Safelite Autoglass Customer Care
#1228251
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My first appointment was cancelled due to the office being short-staffed.We rescheduled over the phone - I cancelled classes so my appointment could be handled as soon as possible to avoid further damage to the windshield chip. When I realized something was wrong -...
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Anonymous
Jo B

SAFELITE don’t use! They are rude callous just dont care about u or your feelings! They are not trained properly and when u have an appt and they do t show the manager says it...

1.0
Massena, New York
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Safelite Autoglass Customer Care
I didn't like
  • Customer service
#1191164
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Safelite Autoglass - Second no show

We had an appointment last week and no one ever showed up. I contacted Geico who contacted Safelite. Scheduled another appointment for next week(today). The tech called to say he’d be here at 3pm but never showed. He didn’t text me to say he was coming either like the commercials say. I called Geico back and went with another vendor. Poor service.
1.6
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Safelite Autoglass Customer Care
#1169675
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Safelite Autoglass - Safelite auto glass sucks

Safelite auto glass sucks after making an appointment with Safelite one day before my scheduled appointment I get a call from them stating they can no longer find the glass that I need the only one that they could find is back east and it's going to be $100 more than There original quote this company lies and tries to steal from their customers don't trust Safelite auto glass
1.0
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Safelite Autoglass Customer Care
#1117408
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There was supposed to be a technician from Richmond Va at my house from 8-Noon to replace a broken truck window but at Noon no one had shown up or called.I called my insurance company who said the manager of the location would call me but never did. I left my house and...
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1.0
Product
Safelite Autoglass Customer Care
I didn't like
  • Having my time wasted- no apology
#1094393
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I call them on a Sunday afternoon for service on the windshield of my car..everything was fine until they ask for my policy number.. I didn't have it ...so I told them I would call them back with it.. 5 minute later I call back with the information.. they setup a time...
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Anonymous
Anonymous

You did not miss anything they repaired my windshield and did a *** poor job!

1.7
Product
Safelite Autoglass Customer Care
#1029251
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Called Geico 8am and was told that Safelite would be out between 12 and 5.Got numerous confirmations from Safelite saying that they would call before they got here by 4 o'clock I still had not heard from them, so I called them and I spoke with the technician Nicholas....
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1.0
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Safelite Autoglass Customer Care
#977350
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We spoke with michelle who took down all the wrong information and refused to get a manager on the phone.We called back to be transferred seven times to different people and departments. We spoke to Angie, michelle ,michael, mary and stacey. this was over and invoice...
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Anonymous
Trav

Lol. Giant glass is safelite. Thank you for suggesting us.

Anonymous
Anonymous

Safelite and Giant are the same company - a takeover from a year or two ago

Product
Safelite Autoglass Customer Care
#972545
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Safelite Autoglass Customer Care Review

Safelight tech stood me up. I received email to confirm appt & received text that tech was on his way with est arrival time but tech never showed up never call never heard from anyone
Heathsville, Virginia
Product
Safelite Autoglass Customer Care
#950447
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Safelite Autoglass - Refused to install window and took pics inside my home w/o permission
The technician called me to meet him at my home, so I left work.He showed up and said he couldn't replace the window because of a couple of small rust spots. I live in Michigan and that is common. The company and tech never asked me about this before wasting my time,...
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Anonymous
Master Tech Auto Alass

I would want my car to be fixed right! not just have a new windshield installed over rust that will eventually start leaking and cause more problems. I think the technician di...

Josh123
Josh123

Exact same experience I had with them, will never recommend Safelite to anyone!

1.0
Product
Safelite Autoglass Customer Care
I didn't like
  • Customer service
#918787
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