I needed a windshield replacement on my 1999 ford van. Safelite came out removed old windshield said window casing had large hole in it and rust, hole is 1 mm in diameter perfectly round looks like a screw hole.
Told me I must have it welded, repaired by a shop, even though it is located above windshield where molding is. He left would not put old windshield back in or install new one. Can't drive van, no windshield, I complained to web site and was called by a rep was yelled at and cussed at. It has rained since and soaked inside van now having problems with it running.
Never been so disappointed and mad in my life. Also took molding with him