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Safelite Auto Glass in Charlotte was supposed to come to my home today to repair a rear driver's side un-tinted window on my Ford Econoline E150.

The tech showed up with a passenger's side, tinted window.

The shop then says that i will have to wait till Thursday to make it right, OR drive to the shop immediately to get it done. The shop mind you is over an hour away from me.

I took off a day of work to get this done, and now i have to *** another day.

When i suggested that someone from the shop drive the piece of glass to me and i will install it myself, suddenly they've got nobody in the shop who could do it because they're "all out in the field".

Somebody messed up in the scheduling department. My suggestion is for any customer to MAKE SURE that the right part is on the work order, because chances are good that the *** making 7 dollars an hr will get it wrong.

Location: Waxhaw, North Carolina

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Actually we made about $8.50. As a former driver I know the types of hassles involved from warehouse side. Lots of opportunities for mess ups. When you were told they were all in the field, it was most likely a busy day. We had a thing called a Hot Shot which I did a lot of. Any driver available would immediately grab the part, hopefully double checking numbers and delivering it ASAP to needed location. On a small crew htere may have been noone available.

I had a windshield replaced at Safelite years ago and wound up working at the very place. Yes, there are *** working at some shops, I had to work with 2. Actually 3, the girl who worked in the office actually lied to a shop I delivered to and said "she didn't ever hear of that place". The shop requested me as the driver, and told me of the BS. I was amazed. Yes, there are those who don't get it, don't care, or are just ***.

I had to sit through mandatory meetings, which I eventually slept through, and when the boss was annoyed I informed him I didn't care what was said as it had all been said 20 times before to no avail. I was paid to be at the meeting, and it was annoying as ***,and useless. The meetings were about customer service and the complaints.

Sadly in a small crew if you have 3 who do a great job and do it right, and 4 who don't give a *** and are there for a paycheck, it sucks. I wore myself *** trying to get the shop ironed out, and lectured the guys about the end result, the customer. If we made mistaked, customers paid for it, and the shop reputaion looked bad. So yes, years ago I was in the trenches and for whoever didn't apologize, I will for them even as a former employee, I understand the frustration.

I'm writing this post since I am in the market for another job and was searching Safelite to re-apply there. If Im lucky enought to be hired on again in this job market, and if you're unlucky enough to have another window break (hopefully not), and I'm the driver, I'll be sure to get the part right!

Just remember, it is easy for them to get wires crossed, and at times it has nothing to do with the company itself. Human error, and lots of humans running amok reading numbers, entering numbers, repeating numbers, and even forgetting them.

Guest

if you went through your insurance your INSURANCE company picks the part and sends down the work order to safelite, safelite calls you (and if you dont answer or call back) they cant confirm the part with you. they cannot change any part on a work order a insurance company sends down without the verbal consent of the insured.

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