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safe lite auto glass replaced my rear hatch window in july 2011 in nov 2011 i was out of state and opened my rear hatch to remove my luggage. There was a terrible cruching and snapping noise.

it was dark so my brother said he would check it in the am. the next morning he told me that the piece that goes across the hatch window had been ripped out by the screws. he also said one of the screws was missing along with a screw from the top brake light cover which is on this piece. i called safe lite auto glass and was told to bring it in.

the tech that looked at it was very impolite and rude. then the general mgr and someone else came out to look at the car. there are no dents, pry marks or even scratches on this area of my car. they ckd the entire car over for about 15 min they said it was not there fault and would not be fixing it.

they could not say what could have happened to it. they said if they were at fault this would have happened sooner. NO ONE ELSE has done any type of body or glass repair to my car. they had to take this piece off in order to replace the window.

they suggested i take it to another body shop which i did. this shop said it could have been caused by the screw being left out or over tightening the screws. this shop said they would repair anything that happened to their work if there were no signs of misuse or abuse, and sent safe auto a copy of their repair warranty to sa.

SA said this was not good enough and still will not repair the broken piece. sa wanted this shop to say "yes it is sa's fault" this shop said they could not legally do this since they had not initially been involved and could not understand why sa wouldnt just man up and repair this damage since sa was the only one who had touched my car.

Location: Brecksville, Ohio

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