Not resolved
2 comments

The Customer service staff at the Safelite auto glass in Tucson, Arizona is awful.

Not only are they hard to understand, their pure Laziness is so obvious.

A monkey could do the job better.Someone should retrain them for THIER JOB!

They sound distracted, and unprofessional. Even when speaking with a manager, I felt like I was a burden. Her name is Michelle. If thats the manager, thats pathetic!!!!

And I understand why the rest of the customer service people do such a awful job! On a side note, the glass installation part went smooth!

The tech was professional and polite, and DID HIS JOB!!!Go figure!

Had an Experience with Safelite AutoGlass?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#102698

I can believe it, the training provided is at best a crash course.They simply want you on the phone selling glass.

So, not only are you not fully trained to actually help a customer, managment tries it's best to keep anyone from earning commision, a direst result of poor customer service and a lack of product knowledge. They pay $8/hr.

It's no wonder the turnover rate is so high!

It's a shame that a customer has to deal with so many hoops just to get something done right.

Anonymous
#102212

I'm sorry to hear that you had a negative experience when scheduling your service. I will be sure to follow up with the local store to ensure that they work hard to deliver the customer service excellence that we expect.

I'm glad that your installation service went well and hope that we will get another opportunity to serve you in the future.

Thank you,

Jennifer

You May Also Like

Mavis Discount Tire - They told me I needed a spring for my jeep liberty and had to buy a pair at $180.00 plus tax and labor, turns out I had no broken spring. Mavis Discount Tire "On April 14, 2017 I brought my 2005 jeep liberty to the Mavis Tire in Yorktown Heights, NY (see attached receipt) for a flat tire repair. They advised me when..." Read more Hercules Tires - Tires Review from Sun Prairie, Wisconsin Hercules Tires "What can I say I have never had tires this bad they seem to be falling apart right before my eyes . It seems to start on the 3rd tread..." Read more Safelite AutoGlass - Windshield Repair Fee Review from Seattle, Washington Safelite AutoGlass "I needed a windshield replacement on my 1999 ford van. Safelite came out removed old windshield said window casing had large hole in it and rust, hole is 1 mm..." Read more Safelite AutoGlass - 2 repairs and still unhappy Safelite AutoGlass "I chose Safelite because we had a great previous experience. So, we called them and they came out to my wife's work to fix the windshield. Upon completion I notice..." Read more Disgusting Prestige Flowers , Prestige Flowers "Ordered Flowers for my wife for anniversary, delivery fine, looked great when arrived. 2 days on flowers drooping petals falling off. Contacted customer service girl called Nicole condescending e mail..." Read more Home Depot - $6k mistake Home Depot "After my husband and I remodeled our house, I will not set foot on Home Depot property again. We made the horrible mistake of buying our carpet (among other thousands..." Read more Acceptance Now - This place is a joke Acceptance Now "This is my yard before and after these people have came. Twice this has happened. Not to mention giving my lawn person my info and why they was here im..." Read more ATT - I'm ready to change  providers ATT "My paycheck was changed abruptly to a direct deposit .I had already extended my payment date and then changed it again online .the direct deposit states that it will be..." Read more