Wow, I am appalled at this company's lack of ethics.
I got a chip in the center of my truck's windshield about 2 months ago. I went through Safelite to have it sealed after my insurance company recommended going through them, and when the tech. was fixing my windshield, he told me that if it were to crack further, stemming from the crack that he was fixing, Safelight would completely cover the repairs. To make sure I understood him correctly, I restated what he had just told me and he assured me that was true. Awesome, I thought.
Well less than two months later..I go out to my truck one night and find a HUGE crack stemming from the initial one..it's about 3/4 of the way across my windshied and directly in my line of vision when I drive so I wanted it fixed ASAP. I immediately called Safelite and told them about the prior service and the man who sceduled me for my next appointment assured me that Safelite would cover the repair. The next day when the tech came out, he demanded $357 from my us in which we were pretty dumbfounded. He didn't bother explaining where that amount came from but after I told him what 2 of his co-workers had told me he said he'd managed to knock the price down to $250. Wanting my windshield fixed immediately since it was going to storm the next day and I had to commute on the freeway, I payed the $250 expecting to get reimbursed when I talked to a knowledgable person the next business day. Wow...not so!! I even read all the paperwork they had given me, and according to their policies, it certainly seems like it should've been covered by them.
When I told USAA what had happened they agreed that it was very shady business and told me they were going to do a report and talk to Safelite about this. I spoke to Safelite again today, along with the regional manager who was extremely rude! She basically called me a liar and had a snotty attitude the entire time. Looks like I'm not going to get any of my money back (I figured paying 50/50 would be reasonable, but no, not to them it wasn't). I was then hurried off the phone when I was still asking questions and told to have a happy holiday. Wow. I've never seen such horrific customer service and such lying schemers! Do not go through this dishonest company!
Review about: Safelite Autoglass Repair.
Monetary Loss: $250.