Safelite Autoglass - Went in to fix chips, came out with cracked window
I am planning on selling my Lexus and have an interested buyer. I thought I would go in and get the 3 chips in my windshield fixed since my insurance would cover the cost. I told the guy I was selling my car and that I wasn't going to put money into the windshield so I only wanted the chips fixed.
30 minutes later the manager calls me back and says that the guy was driving my car out when their fix 'failed' and now there is a 2 foot long crack right in the middle of my windshield! Seriously? Why was he driving my car out when the 3rd chip wasn't even touched? So he was only going to fix 2 and not all 3 like they said?
We stood there for about 5 minutes of awkward silence as I said this *** me off. I told them I wasn't going to put money into my windshield and so the manager goes to his computer and 5 minutes later tells me that he can fix the windshield for $180!!! WTF
You say you can fix my chips, then break my window and force me to pay to get it fixed?! How is this (scam) company still in business?
What a great business model.. bring your car in and they'll fix the chips, but then they break your window and force you to pay for a new one.
I've filed a complaint with the BBB, but I have a feeling that this company is so bad that they won't give a *** and say that my insurance will pay for it.. yes after I pay a $250 deductible.
Personally I will fight this and file a complaint with the State I am in as well as look for a lawsuit. Where is the paper work that states the consequences of getting my chips fixed? I SURE THE *** DIDN'T SIGN ANYTHING NOR WAS ANYTHING GIVEN TO ME TO SAY THAT "WE MIGHT BREAK YOUR WINDOW AND IF THAT HAPPENS YOU WILL HAVE TO PAY FOR A NEW ONE" <-- where is that paper work, where is that form? NOTHING was given to me. I got an appointment.. I went to my appointment and they took my car key and that was it.
Monetary Loss: $180.