Do not use safelite they should not be allowed to be in business. Those who over see the day to day operations should be embarrassed.
THEY ARE UNREALIABLE, LIARS AND DO NOT CARE ABOUT THEIR CUSTOMERS. I am writing a letter to my insurance company and hope others do as well, to ask why they would want to be affilated with such a poorly run business. I waited and wasted an entire day and never had my windshield replaced. My appointment was scheduled between 8-12 on saturday.
After 1:00pm I made numerous calls to different numbers (845) 695 9304, 877 742 4577, 914 376 5692. Each time i called i was told i was next on the technicians list and each time i was lied to. Does it take 3-4 hours to replace a windshield? Not one person could get in contact with the technician to find out when he would show up.
Finally, i was told he will not be showing up for an appointment safelite confirmed the previous day. How do you not show up for an appointment that was confirmed less than 24 hours ago. After being told the technician would not show up, i leave my house to do things i had planned to do at 3:00pm. At 4:30pm i finally get a call from the technician telling me he is lost.
He couldnt call 4 hours early to tell me this. What was he doing all day, wasting safelites money and my time? This is just another example of poor service from a poorly run business. The customers always losses.
PLEASE CALL YOUR INSURANCE COMPANY TO TELL THEM, THEY SHOULD NOT BE AFFILAITED WITH SAFELITE. MAYBE THEY WILL CHANGE THE WAY THEY TREAT THEIR CUSTOMERS OR EVEN BETTER GO OUT OF BUSINESS.